-34
NPS
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CORT
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About CORT's Brand
Industry leaders in providing residential and commercial rental furniture.
Brand at a Glance
58%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
CORT NPS
CORT's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether CORT's customers would recommend using the product based on a scale of -100 to 100.
CORT Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
CORT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Jul 2023 20 | Jul 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -25 | Jan 2024 | -25 |
Aug 2024 -33 | Aug 2024 | -33 |
Feb 2025 -40 | Feb 2025 | -40 |
Mar 2025 -45 | Mar 2025 | -45 |
Nov 2025 -33 | Nov 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CORT NPS by Gender
CORT's NPS was rated -20 by Male customers on Comparably.
Male
-20
CORT's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
CORT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CORT NPS by Usage
CORT's NPS was rated -34 points by customers who have used CORT's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
CORT Customer Reviews
Out of the 2 CORT customer reviews 1 was positive and 1 was constructive. CORT customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CORT Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of CORT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CORT Customer Loyalty Score by Gender
CORT's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
CORT Customer Loyalty Score by Usage
CORT's Customer Loyalty score was rated 70% by customers who have used CORT's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CORT Product Quality
2.5/5
CORT has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CORT Product Information
CORT’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.cort.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Quick Insights into CORT Product Quality
CORT's Product Quality score was rated highest by Male customers.
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Ranked CORT Product Quality the Highest
CORT Product Quality Score by Gender
CORT's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
CORT Product Quality Score by Usage
CORT's Product Quality score was rated 2.6 stars by customers who have used CORT's products/services for 1 to 2 Years.
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CORT Pricing
CORT ROI & Value For Money
2.6/5
CORT has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into CORT ROI
CORT's ROI score was rated highest by Male customers.
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Ranked CORT ROI the Highest
CORT ROI Score by Gender
CORT's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
CORT ROI Score by Usage
CORT's ROI score was rated 1.8 stars by customers who have used CORT's products/services for 1 to 2 Years.
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CORT Customer Satisfaction (CSAT)
CORT Customer Satisfaction (CSAT) Score
42 / 100
CORT has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CORT Customer Satisfaction
CORT's Customer Satisfaction score was rated highest by Male customers.
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Ranked CORT Customer Satisfaction the Highest
CORT Customer Satisfaction Score by Gender
CORT's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CORT.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
CORT Customer Satisfaction Score by Usage
CORT's Customer Satisfaction score was rated 33 points by customers who have used CORT's products/services for 1 to 2 Years.
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CORT Customer Service
2.4/5
CORT has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About CORT's Customer Service
Address
15000 Conference Center Drive, Suite 440, Chantilly, VA
Website
http://www.cort.com
Phone Number
(571) 748-6968
Quick Insights into CORT Customer Service
CORT's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CORT's Customer Service score.
Ranked CORT Customer Service the Highest
CORT Customer Service Score by Gender
CORT's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CORT.
Male
2.2/5
Female
N/A
CORT Customer Service Score by Usage
CORT's Customer Service score was rated 1.8 stars by customers who have used CORT's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CORT as an Employer
3.8/5
CORT has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
CORT scored a -34 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of CORT would recommend the brand to a friend. ENPS measures how likely CORT employees would recommend working at CORT to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 40% | Promoters |
|---|---|
| 17% | Passive |
| 43% | Detractors |
