9
NPS
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Cortland
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About Cortland's Brand
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Cortland NPS
Cortland's Net Promoter Score (NPS) is a 9 with 50% Promoters, 9% Passives, and 41% Detractors. Net Promoter Score tracks whether Cortland's customers would recommend using the product based on a scale of -100 to 100.
Cortland Overall NPS
| 50% | Promoters |
|---|---|
| 9% | Passives |
| 41% | Detractors |
Cortland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 44 | Jul 2022 | 44 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 54 | Sep 2022 | 54 |
Oct 2022 49 | Oct 2022 | 49 |
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 34 | Jul 2023 | 34 |
Dec 2023 37 | Dec 2023 | 37 |
May 2024 40 | May 2024 | 40 |
Aug 2024 34 | Aug 2024 | 34 |
Oct 2024 25 | Oct 2024 | 25 |
Apr 2026 14 | Apr 2026 | 14 |
Jun 2026 10 | Jun 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cortland NPS by Gender
Cortland's NPS was rated -42 by Female customers on Comparably.
Female
-42
Cortland's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Male
N/A
Cortland's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cortland NPS by Ethnicity
Cortland's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Other -50 | Other | -50 |
Cortland NPS by Age
Cortland's NPS was rated -100 points by customers ages 26-30 on Comparably.
Cortland NPS by Usage
Cortland's NPS was rated 34 points by customers who have used Cortland's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Cortland Customer Reviews
Out of the 4 Cortland customer reviews 2 were positive and 2 were constructive. Cortland customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cortland Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Cortland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cortland Customer Loyalty Score by Gender
Cortland's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Cortland Customer Loyalty Score by Ethnicity
Cortland's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cortland.
100
out of 100
African American/Black
100
out of 100
Other
Cortland Customer Loyalty Score by Age
Cortland's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cortland.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Cortland Customer Loyalty Score by Usage
Cortland's Customer Loyalty score was rated 100% by customers who have used Cortland's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cortland Customer Loyalty Score by Industry
Cortland's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cortland Product Quality
3.4/5
Cortland has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cortland Product Information
Cortland’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cortland's product the highest.
- Website
- https://www.cortland.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Cortland Product Quality
Cortland's Product Quality score was rated highest by customers who have used Cortland's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Cortland Product Quality the Highest
Ranked Cortland Product Quality the Lowest
Cortland Product Quality Score by Gender
Cortland's Product Quality score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Cortland Product Quality Score by Ethnicity
Cortland's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cortland.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.6 | Other | 1.6 |
Cortland Product Quality Score by Age
Cortland's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cortland.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Cortland Product Quality Score by Usage
Cortland's Product Quality score was rated 3.5 stars by customers who have used Cortland's products/services for Less than 1 Year.
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Cortland Product Quality Score by Industry
Cortland's Product Quality score was rated 2 stars by Tech industry customers.
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Cortland Pricing
Cortland ROI & Value For Money
3.4/5
Cortland has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Cortland Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cortland ROI
Cortland's ROI score was rated highest by customers who have used Cortland's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Cortland ROI the Highest
Ranked Cortland ROI the Lowest
Cortland ROI Score by Gender
Cortland's ROI score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cortland.
Female
1.8/5
Male
N/A
Cortland ROI Score by Ethnicity
Cortland's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cortland.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.6 | Other | 1.6 |
Cortland ROI Score by Age
Cortland's ROI score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cortland.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Cortland ROI Score by Usage
Cortland's ROI score was rated 3.1 stars by customers who have used Cortland's products/services for Less than 1 Year.
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Cortland ROI Score by Industry
Cortland's ROI score was rated 2 stars by Tech industry customers.
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Cortland Customer Satisfaction (CSAT)
Cortland Customer Satisfaction (CSAT) Score
59 / 100
Cortland has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
18%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cortland Customer Satisfaction
Cortland's Customer Satisfaction score was rated highest by customers who have used Cortland's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Cortland Customer Satisfaction the Highest
Ranked Cortland Customer Satisfaction the Lowest
Cortland Customer Satisfaction Score by Gender
Cortland's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cortland.
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Cortland Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Cortland's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cortland.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Other
Cortland's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cortland.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Cortland Customer Satisfaction Score by Usage
Cortland's Customer Satisfaction score was rated 67 points by customers who have used Cortland's products/services for Less than 1 Year.
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Cortland Customer Satisfaction Score by Industry
Cortland's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Cortland Customer Service
3.4/5
Cortland has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Cortland's Customer Service
Address
3424 Peachtree St NE, Atlanta, GA 30326
Website
https://www.cortland.com/
Quick Insights into Cortland Customer Service
Cortland's Customer Service score was rated highest by customers who have used Cortland's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cortland's Customer Service score.
Ranked Cortland Customer Service the Highest
Ranked Cortland Customer Service the Lowest
Cortland Customer Service Score by Gender
Cortland's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cortland.
Female
1.8/5
Male
N/A
Cortland Customer Service Score by Ethnicity
Cortland's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cortland.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Other 1.6 | Other | 1.6 |
Cortland Customer Service Score by Age
Cortland's Customer Service score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cortland.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Cortland Customer Service Score by Usage
Cortland's Customer Service score was rated 3.3 stars by customers who have used Cortland's products/services for Less than 1 Year.
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Cortland Customer Service Score by Industry
Cortland's Customer Service score was rated 2.1 stars by Tech industry customers.
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Cortland as an Employer
4.6/5
Cortland has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cortland scored a 9 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Cortland would recommend the brand to a friend. ENPS measures how likely Cortland employees would recommend working at Cortland to a friend.
Net Promoter Score
9
NPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
