-66
NPS
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Corum Group
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About Corum Group's Brand
Corum Group Ltd. is the global leader in merger and acquisition services, specializing in serving software and information technology firms.
Brand at a Glance
69%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Corum Group NPS
Corum Group's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Corum Group's customers would recommend using the product based on a scale of -100 to 100.
Corum Group Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Corum Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Sep 2023 -60 | Sep 2023 | -60 |
Mar 2024 -67 | Mar 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corum Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Corum Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Corum Group Product Quality
1.9/5
Corum Group has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Corum Group's overall Product Quality score rated by its users and customers.
Corum Group Product Information
Corum Group’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.corumgroup.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Corum Group Pricing
Corum Group ROI & Value For Money
1.9/5
Corum Group has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Corum Group Customer Satisfaction (CSAT)
Corum Group Customer Satisfaction (CSAT) Score
20 / 100
Corum Group has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Corum Group Customer Service
1.9/5
Corum Group has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Corum Group's overall Customer Service score rated by its users and customers.
About Corum Group's Customer Service
Address
19805 North Creek Parkway, Suite 300, Bothell, WA
Website
http://www.corumgroup.com
Corum Group as an Employer
3.4/5
Corum Group has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Corum Group scored a -66 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Corum Group would recommend the brand to a friend. ENPS measures how likely Corum Group employees would recommend working at Corum Group to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
