-54
NPS
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CorVel
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About CorVel's Brand
CorVel is a leader of risk and healthcare management solutions to employers, third party administrators, insurance companies and government.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
CorVel NPS
CorVel's Net Promoter Score (NPS) is a -54 with 20% Promoters, 6% Passives, and 74% Detractors. Net Promoter Score tracks whether CorVel's customers would recommend using the product based on a scale of -100 to 100.
CorVel Overall NPS
| 20% | Promoters |
|---|---|
| 6% | Passives |
| 74% | Detractors |
CorVel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -49 | Nov 2023 | -49 |
Mar 2024 -51 | Mar 2024 | -51 |
Apr 2024 -54 | Apr 2024 | -54 |
May 2024 -48 | May 2024 | -48 |
Jun 2024 -42 | Jun 2024 | -42 |
Aug 2024 -45 | Aug 2024 | -45 |
Sep 2024 -47 | Sep 2024 | -47 |
Oct 2024 -49 | Oct 2024 | -49 |
Nov 2024 -51 | Nov 2024 | -51 |
Jan 2025 -51 | Jan 2025 | -51 |
May 2025 -54 | May 2025 | -54 |
Oct 2025 -54 | Oct 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CorVel NPS by Gender
Female customers rated CorVel's NPS 17 points higher than Male customers.
Male
-56
CorVel's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
-39
CorVel's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
CorVel NPS by Ethnicity
CorVel's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -86 | African American/Black | -86 |
CorVel NPS by Age
CorVel's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
CorVel NPS by Usage
CorVel's NPS was rated the highest by customers who have used CorVel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years 34 | Over 10 Years | 34 |
CorVel Customer Reviews
Out of the 4 CorVel customer reviews 1 was positive and 3 were constructive. CorVel customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CorVel Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CorVel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CorVel Customer Loyalty Score by Gender
Male customers rated CorVel's Customer Loyalty score 6% higher than Female customers.
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Male
50%
Yes
Female
44%
Yes
CorVel Customer Loyalty Score by Ethnicity
CorVel's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CorVel.
40
out of 100
Caucasian
61
out of 100
African American/Black
CorVel Customer Loyalty Score by Age
CorVel's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CorVel.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 33% | 31-35 | 33% |
36-40 70% | 36-40 | 70% |
51-55 70% | 51-55 | 70% |
CorVel Customer Loyalty Score by Usage
CorVel's Customer Loyalty score was rated the highest by customers who have used CorVel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CorVel Customer Loyalty Score by Industry
CorVel's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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CorVel Product Quality
2/5
CorVel has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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CorVel Product Information
CorVel’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CorVel's product the highest.
- Website
- http://www.corvel.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Insurance
Quick Insights into CorVel Product Quality
CorVel's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked CorVel Product Quality the Highest
Ranked CorVel Product Quality the Lowest
CorVel Product Quality Score by Gender
Female customers rated CorVel's Product Quality score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
CorVel Product Quality Score by Ethnicity
CorVel's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CorVel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.6 | African American/Black | 1.6 |
CorVel Product Quality Score by Age
CorVel's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CorVel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
36-40 2.6 | 36-40 | 2.6 |
51-55 2 | 51-55 | 2 |
CorVel Product Quality Score by Usage
CorVel's Product Quality score was rated the highest by customers who have used CorVel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CorVel Product Quality Score by Industry
CorVel's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CorVel Pricing
CorVel ROI & Value For Money
2.1/5
CorVel has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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CorVel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CorVel ROI
CorVel's ROI score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked CorVel ROI the Highest
Ranked CorVel ROI the Lowest
CorVel ROI Score by Gender
Female customers rated CorVel's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CorVel.
Male
1.5/5
Female
2.5/5
CorVel ROI Score by Ethnicity
CorVel's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CorVel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
CorVel ROI Score by Age
CorVel's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CorVel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 3.5 | 36-40 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
CorVel ROI Score by Usage
CorVel's ROI score was rated the highest by customers who have used CorVel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CorVel ROI Score by Industry
CorVel's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CorVel Customer Satisfaction (CSAT)
CorVel Customer Satisfaction (CSAT) Score
26 / 100
CorVel has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
11%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CorVel Customer Satisfaction
CorVel's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used CorVel's products/services for 2 to 5 Years.
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Ranked CorVel Customer Satisfaction the Highest
Ranked CorVel Customer Satisfaction the Lowest
CorVel Customer Satisfaction Score by Gender
Female customers rated CorVel's Customer Satisfaction score 35 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CorVel.
22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
57 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
CorVel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CorVel's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to African American/Black
CorVel's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CorVel.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CorVel Customer Satisfaction Score by Age
CorVel's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CorVel.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 51-55 | 33% |
CorVel Customer Satisfaction Score by Usage
CorVel's Customer Satisfaction score was rated the highest by customers who have used CorVel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CorVel Customer Service
2/5
CorVel has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About CorVel's Customer Service
Address
Irvine, CA
Website
http://www.corvel.com/
Phone Number
19498511469
Quick Insights into CorVel Customer Service
CorVel's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked CorVel Customer Service the Highest
Ranked CorVel Customer Service the Lowest
CorVel Customer Service Score by Gender
Female customers rated CorVel's Customer Service score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
CorVel Customer Service Score by Ethnicity
CorVel's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CorVel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
CorVel Customer Service Score by Age
CorVel's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CorVel.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
36-40 3.1 | 36-40 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
CorVel Customer Service Score by Usage
CorVel's Customer Service score was rated the highest by customers who have used CorVel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CorVel Customer Service Score by Industry
CorVel's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CorVel as an Employer
2.6/5
CorVel has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CorVel scored a -54 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of CorVel would recommend the brand to a friend. ENPS measures how likely CorVel employees would recommend working at CorVel to a friend.
Net Promoter Score
-54
NPS Score
| 20% | Promoters |
|---|---|
| 6% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
