-12
NPS
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World Market
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About World Market's Brand
Cost Plus World Market, also known as Cost Plus, Inc.
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
World Market CMO
Adrian Stevens
Adrian Stevens serves as the SVP - Chief Marketing Officer, Head of eCommerce & Digital Strategy of Cost Plus World Market. Adrian currently resides in the San Francisco Bay Area.
World Market NPS
World Market's Net Promoter Score (NPS) is a -12 with 34% Promoters, 20% Passives, and 46% Detractors. Net Promoter Score tracks whether World Market's customers would recommend using the product based on a scale of -100 to 100.
World Market Overall NPS
| 34% | Promoters |
|---|---|
| 20% | Passives |
| 46% | Detractors |
World Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -11 | Jul 2024 | -11 |
Aug 2024 -12 | Aug 2024 | -12 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -12 | Nov 2024 | -12 |
Dec 2024 -12 | Dec 2024 | -12 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -14 | Mar 2025 | -14 |
May 2025 -14 | May 2025 | -14 |
Jul 2025 -14 | Jul 2025 | -14 |
Dec 2025 -12 | Dec 2025 | -12 |
Jan 2026 -12 | Jan 2026 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
World Market NPS by Gender
Male customers rated World Market's NPS 1 points higher than Female customers.
Male
-15
World Market's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
-16
World Market's NPS was rated -16 by Female customers on Comparably.
32%
Promoters
20%
Passives
48%
Detractors
World Market NPS by Ethnicity
World Market's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black 16 | African American/Black | 16 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -57 | Other | -57 |
World Market NPS by Age
World Market's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
World Market NPS by Usage
World Market's NPS was rated the highest by customers who have used World Market's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -26 | Less than 1 Year | -26 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
2 to 5 Years 43 | 2 to 5 Years | 43 |
5 to 10 Years -31 | 5 to 10 Years | -31 |
Over 10 Years -34 | Over 10 Years | -34 |
World Market Customer Reviews
Out of the 25 World Market customer reviews 15 were positive and 10 were constructive. World Market customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
World Market Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of World Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
World Market Customer Loyalty Score by Gender
Female customers rated World Market's Customer Loyalty score 29% higher than Male customers.
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Male
57%
Yes
Female
86%
Yes
World Market Customer Loyalty Score by Ethnicity
World Market's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of World Market.
78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
85
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
81
out of 100
Other
World Market Customer Loyalty Score by Age
World Market's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of World Market.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
36-40 100% | 36-40 | 100% |
41-45 73% | 41-45 | 73% |
46-50 78% | 46-50 | 78% |
51-55 80% | 51-55 | 80% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 80% | 66+ | 80% |
World Market Customer Loyalty Score by Usage
World Market's Customer Loyalty score was rated the highest by customers who have used World Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
World Market Customer Loyalty Score by Industry
World Market's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
World Market Product Quality
3/5
World Market has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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World Market Product Information
World Market’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated World Market's product the highest. Reviewers from the Banking and Financial Services industry rated World Market the lowest at 2.6.
- Website
- http://www.worldmarket.com
- Company Size
- 5,001-10,000 Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Real Estate
Quick Insights into World Market Product Quality
World Market's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 31-35.
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Ranked World Market Product Quality the Highest
Ranked World Market Product Quality the Lowest
World Market Product Quality Score by Gender
Female customers rated World Market's Product Quality score 0.2 stars higher than Male customers.
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Male
2.7/5
Female
2.9/5
World Market Product Quality Score by Ethnicity
World Market's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of World Market.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.2 | Other | 2.2 |
World Market Product Quality Score by Age
World Market's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of World Market.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.2 | 26-30 | 3.2 |
31-35 1.7 | 31-35 | 1.7 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3 | 56-60 | 3 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.5 | 66+ | 2.5 |
World Market Product Quality Score by Usage
World Market's Product Quality score was rated the highest by customers who have used World Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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World Market Product Quality Score by Industry
World Market's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Education industry customers.
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World Market Pricing
World Market ROI & Value For Money
3/5
World Market has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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World Market Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Education industry think that they had the lowest ROI from World Market.
Quick Insights into World Market ROI
World Market's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Education industry.
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Ranked World Market ROI the Highest
Ranked World Market ROI the Lowest
World Market ROI Score by Gender
Male customers rated World Market's ROI score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
World Market ROI Score by Ethnicity
World Market's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of World Market.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.2 | Other | 2.2 |
World Market ROI Score by Age
World Market's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of World Market.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.5 | 26-30 | 4.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3 | 56-60 | 3 |
61-65 3 | 61-65 | 3 |
66+ 2.5 | 66+ | 2.5 |
World Market ROI Score by Usage
World Market's ROI score was rated the highest by customers who have used World Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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World Market ROI Score by Industry
World Market's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Education industry customers.
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World Market Customer Satisfaction (CSAT)
World Market Customer Satisfaction (CSAT) Score
52 / 100
World Market has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into World Market Customer Satisfaction
World Market's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked World Market Customer Satisfaction the Highest
Ranked World Market Customer Satisfaction the Lowest
World Market Customer Satisfaction Score by Gender
Male customers rated World Market's Customer Satisfaction score 3 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
47 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 2% | |
Very Dissatisfied | 44% |
World Market Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
World Market's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
32%
Satisfied
24%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
40%
CSAT according to Hispanic or Latino
World Market's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to African American/Black
World Market's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
World Market's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
World Market's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Market.
14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
65%
World Market Customer Satisfaction Score by Age
World Market's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of World Market.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 81% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 24% | |||||||||||||||
| 46-50 | 66% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 66% | |||||||||||||||
| 61-65 | 36% | |||||||||||||||
| 66+ | 35% |
World Market Customer Satisfaction Score by Usage
World Market's Customer Satisfaction score was rated the highest by customers who have used World Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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World Market Customer Satisfaction Score by Industry
World Market's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "World Market Customer Satisfaction Score by Industry",
"text": "World Market's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "World Market's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "World Market's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "World Market's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 71,
"stars": 0,
"csatScore": 71,
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"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "World Market's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "World Market's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "World Market's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Retail",
"groupId": 559,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "World Market's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
}
]
}World Market Customer Service
2.9/5
World Market has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About World Market's Customer Service
Address
200 Fourth Street, Oakland, CA 94607
Website
http://www.worldmarket.com
Phone Number
5108937300
Quick Insights into World Market Customer Service
World Market's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked World Market Customer Service the Highest
Ranked World Market Customer Service the Lowest
World Market Customer Service Score by Gender
Male customers rated World Market's Customer Service score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
World Market Customer Service Score by Ethnicity
World Market's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of World Market.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.8 | Other | 1.8 |
World Market Customer Service Score by Age
World Market's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of World Market.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.5 | 26-30 | 4.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3 | 51-55 | 3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.5 | 66+ | 2.5 |
World Market Customer Service Score by Usage
World Market's Customer Service score was rated the highest by customers who have used World Market's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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World Market Customer Service Score by Industry
World Market's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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World Market as an Employer
2.5/5
World Market has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
World Market scored a -12 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of World Market would recommend the brand to a friend. ENPS measures how likely World Market employees would recommend working at World Market to a friend.
Net Promoter Score
-12
NPS Score
| 34% | Promoters |
|---|---|
| 20% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
