-64
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cotton Patch Cafe
Marketing or Exec? Claim Your Free Account
About Cotton Patch Cafe's Brand
A scratch-made Southern food restaurant concept with 45 locations in Texas, Oklahoma and New Mexico
Brand at a Glance
72%
Customer Loyalty
1.9/5
Product Quality
2.3/5
Pricing
1.8/5
Customer Service
Cotton Patch Cafe NPS
Cotton Patch Cafe's Net Promoter Score (NPS) is a -64 with 14% Promoters, 8% Passives, and 78% Detractors. Net Promoter Score tracks whether Cotton Patch Cafe's customers would recommend using the product based on a scale of -100 to 100.
Cotton Patch Cafe Overall NPS
| 14% | Promoters |
|---|---|
| 8% | Passives |
| 78% | Detractors |
Cotton Patch Cafe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -69 | Mar 2023 | -69 |
Apr 2023 -70 | Apr 2023 | -70 |
Jun 2023 -68 | Jun 2023 | -68 |
Jul 2023 -66 | Jul 2023 | -66 |
Aug 2023 -64 | Aug 2023 | -64 |
Sep 2023 -64 | Sep 2023 | -64 |
Oct 2023 -64 | Oct 2023 | -64 |
Nov 2023 -67 | Nov 2023 | -67 |
Jan 2024 -67 | Jan 2024 | -67 |
Mar 2024 -67 | Mar 2024 | -67 |
May 2024 -65 | May 2024 | -65 |
Jan 2025 -64 | Jan 2025 | -64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cotton Patch Cafe NPS by Gender
Female customers rated Cotton Patch Cafe's NPS 9 points higher than Male customers.
Male
-76
Cotton Patch Cafe's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-67
Cotton Patch Cafe's NPS was rated -67 by Female customers on Comparably.
8%
Promoters
17%
Passives
75%
Detractors
Cotton Patch Cafe NPS by Ethnicity
Cotton Patch Cafe's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Cotton Patch Cafe NPS by Age
Cotton Patch Cafe's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Cotton Patch Cafe NPS by Usage
Cotton Patch Cafe's NPS was rated the highest by customers who have used Cotton Patch Cafe's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -84 | 5 to 10 Years | -84 |
Over 10 Years -58 | Over 10 Years | -58 |
Cotton Patch Cafe Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Cotton Patch Cafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cotton Patch Cafe Customer Loyalty Score by Gender
Male customers rated Cotton Patch Cafe's Customer Loyalty score 23% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cotton Patch Cafe.
Male
78%
Yes
Female
55%
Yes
Cotton Patch Cafe Customer Loyalty Score by Ethnicity
Cotton Patch Cafe's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cotton Patch Cafe.
75
out of 100
Caucasian
Cotton Patch Cafe Customer Loyalty Score by Age
Cotton Patch Cafe's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cotton Patch Cafe.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 60% | 56-60 | 60% |
66+ 92% | 66+ | 92% |
Cotton Patch Cafe Customer Loyalty Score by Usage
Cotton Patch Cafe's Customer Loyalty score was rated the highest by customers who have used Cotton Patch Cafe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cotton Patch Cafe Customer Loyalty Score by Industry
Cotton Patch Cafe's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cotton Patch Cafe Product Quality
1.9/5
Cotton Patch Cafe has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cotton Patch Cafe's overall Product Quality score rated by its users and customers.
Cotton Patch Cafe Product Information
Cotton Patch Cafe’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Cotton Patch Cafe's product the highest. Reviewers from the Tech industry rated Cotton Patch Cafe the lowest at 1.6.
- Website
- http://www.cottonpatch.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Cotton Patch Cafe Product Quality
Cotton Patch Cafe's Product Quality score was rated highest by customers who have used Cotton Patch Cafe's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Cotton Patch Cafe's Product Quality.
Ranked Cotton Patch Cafe Product Quality the Highest
Ranked Cotton Patch Cafe Product Quality the Lowest
Cotton Patch Cafe Product Quality Score by Gender
Female customers rated Cotton Patch Cafe's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cotton Patch Cafe.
Male
1.5/5
Female
1.9/5
Cotton Patch Cafe Product Quality Score by Ethnicity
Cotton Patch Cafe's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cotton Patch Cafe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Cotton Patch Cafe Product Quality Score by Age
Cotton Patch Cafe's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cotton Patch Cafe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
56-60 2.3 | 56-60 | 2.3 |
66+ 1.6 | 66+ | 1.6 |
Cotton Patch Cafe Product Quality Score by Usage
Cotton Patch Cafe's Product Quality score was rated the highest by customers who have used Cotton Patch Cafe's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cotton Patch Cafe Product Quality Score by Industry
Cotton Patch Cafe's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cotton Patch Cafe Pricing
Cotton Patch Cafe ROI & Value For Money
2.3/5
Cotton Patch Cafe has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cotton Patch Cafe's overall ROI score rated by its users and customers.
Cotton Patch Cafe Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Cotton Patch Cafe.
Quick Insights into Cotton Patch Cafe ROI
Cotton Patch Cafe's ROI score was rated highest by customers from the Education industry, and rated lowest by customers who have used Cotton Patch Cafe's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Cotton Patch Cafe's ROI score.
Ranked Cotton Patch Cafe ROI the Highest
Ranked Cotton Patch Cafe ROI the Lowest
Cotton Patch Cafe ROI Score by Gender
Male customers rated Cotton Patch Cafe's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cotton Patch Cafe.
Male
2.2/5
Female
2/5
Cotton Patch Cafe ROI Score by Ethnicity
Cotton Patch Cafe's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cotton Patch Cafe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Cotton Patch Cafe ROI Score by Age
Cotton Patch Cafe's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cotton Patch Cafe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2.2 | 66+ | 2.2 |
Cotton Patch Cafe ROI Score by Usage
Cotton Patch Cafe's ROI score was rated the highest by customers who have used Cotton Patch Cafe's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cotton Patch Cafe ROI Score by Industry
Cotton Patch Cafe's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cotton Patch Cafe Customer Satisfaction (CSAT)
Cotton Patch Cafe Customer Satisfaction (CSAT) Score
29 / 100
Cotton Patch Cafe has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cotton Patch Cafe Customer Satisfaction
Cotton Patch Cafe's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Cotton Patch Cafe's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Cotton Patch Cafe's Customer Satisfaction.
Ranked Cotton Patch Cafe Customer Satisfaction the Highest
Ranked Cotton Patch Cafe Customer Satisfaction the Lowest
Cotton Patch Cafe Customer Satisfaction Score by Gender
Cotton Patch Cafe's Customer Satisfaction score was rated 25 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cotton Patch Cafe.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 62% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Cotton Patch Cafe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cotton Patch Cafe's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cotton Patch Cafe.
30 / 100
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
54%
Cotton Patch Cafe Customer Satisfaction Score by Age
Cotton Patch Cafe's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cotton Patch Cafe.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 40% | |||||||||||||||
| 66+ | 34% |
Cotton Patch Cafe Customer Satisfaction Score by Usage
Cotton Patch Cafe's Customer Satisfaction score was rated the highest by customers who have used Cotton Patch Cafe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cotton Patch Cafe Customer Service
1.8/5
Cotton Patch Cafe has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cotton Patch Cafe's overall Customer Service score rated by its users and customers.
About Cotton Patch Cafe's Customer Service
Address
600 E Dallas Rd Suite 300, Grapevine, TX
Website
http://www.cottonpatch.com/
Phone Number
18178656396
Quick Insights into Cotton Patch Cafe Customer Service
Cotton Patch Cafe's Customer Service score was rated highest by customers who have used Cotton Patch Cafe's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Cotton Patch Cafe's Customer Service score.
Ranked Cotton Patch Cafe Customer Service the Highest
Ranked Cotton Patch Cafe Customer Service the Lowest
Cotton Patch Cafe Customer Service Score by Gender
Female customers rated Cotton Patch Cafe's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cotton Patch Cafe.
Male
1.5/5
Female
1.7/5
Cotton Patch Cafe Customer Service Score by Ethnicity
Cotton Patch Cafe's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cotton Patch Cafe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Cotton Patch Cafe Customer Service Score by Age
Cotton Patch Cafe's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cotton Patch Cafe.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Cotton Patch Cafe Customer Service Score by Usage
Cotton Patch Cafe's Customer Service score was rated the highest by customers who have used Cotton Patch Cafe's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cotton Patch Cafe Customer Service Score by Industry
Cotton Patch Cafe's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cotton Patch Cafe as an Employer
2.4/5
Cotton Patch Cafe has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Cotton Patch Cafe scored a -64 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Cotton Patch Cafe would recommend the brand to a friend. ENPS measures how likely Cotton Patch Cafe employees would recommend working at Cotton Patch Cafe to a friend.
Net Promoter Score
-64
NPS Score
| 14% | Promoters |
|---|---|
| 8% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
