-87
NPS
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Coverall
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About Coverall's Brand
Coverall a leading commercial cleaning franchise organization in the U.S.
Brand at a Glance
36%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Coverall NPS
Coverall's Net Promoter Score (NPS) is a -87 with 0% Promoters, 13% Passives, and 87% Detractors. Net Promoter Score tracks whether Coverall's customers would recommend using the product based on a scale of -100 to 100.
Coverall Overall NPS
| 0% | Promoters |
|---|---|
| 13% | Passives |
| 87% | Detractors |
Coverall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Jun 2024 -87 | Jun 2024 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coverall NPS by Gender
Coverall's NPS was rated -67 by Female customers on Comparably.
Female
-67
Coverall's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
Coverall's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Coverall NPS by Ethnicity
Coverall's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Coverall NPS by Usage
Coverall's NPS was rated -75 points by customers who have used Coverall's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -75 | 1 to 2 Years | -75 |
Coverall Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Coverall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coverall Customer Loyalty Score by Gender
Coverall's Customer Loyalty score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Coverall.
Female
10%
Yes
Male
N/A
Yes
Coverall Customer Loyalty Score by Ethnicity
Coverall's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coverall.
10
out of 100
Caucasian
Coverall Customer Loyalty Score by Usage
Coverall's Customer Loyalty score was rated 10% by customers who have used Coverall's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coverall Product Quality
1.9/5
Coverall has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Coverall Product Information
Coverall’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.coverall.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Coverall Product Quality
Coverall's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Coverall's Product Quality.
Ranked Coverall Product Quality the Highest
Coverall Product Quality Score by Gender
Coverall's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Coverall.
Female
1.6/5
Male
N/A
Coverall Product Quality Score by Ethnicity
Coverall's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coverall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Coverall Product Quality Score by Usage
Coverall's Product Quality score was rated 1.5 stars by customers who have used Coverall's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Coverall Pricing
Coverall ROI & Value For Money
1.9/5
Coverall has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Coverall ROI
Coverall's ROI score was rated highest by Female customers.
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Ranked Coverall ROI the Highest
Coverall ROI Score by Gender
Coverall's ROI score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Coverall.
Female
1.8/5
Male
N/A
Coverall ROI Score by Ethnicity
Coverall's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coverall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Coverall ROI Score by Usage
Coverall's ROI score was rated 1.5 stars by customers who have used Coverall's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Coverall Customer Satisfaction (CSAT)
Coverall Customer Satisfaction (CSAT) Score
12 / 100
Coverall has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coverall Customer Satisfaction
Coverall's Customer Satisfaction score was rated highest by customers who have used Coverall's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Coverall's Customer Satisfaction.
Ranked Coverall Customer Satisfaction the Highest
Coverall Customer Satisfaction Score by Gender
Coverall's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Coverall.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Coverall Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coverall's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coverall.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
Coverall Customer Satisfaction Score by Usage
Coverall's Customer Satisfaction score was rated 0 points by customers who have used Coverall's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Coverall Customer Service
1.9/5
Coverall has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Coverall's Customer Service
Address
350 SW 12th Avenue, Deerfield Beach, FL
Website
https://www.coverall.com/
Phone Number
5619222409
Quick Insights into Coverall Customer Service
Coverall's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Coverall's Customer Service score.
Ranked Coverall Customer Service the Highest
Coverall Customer Service Score by Gender
Coverall's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Coverall.
Female
1.8/5
Male
N/A
Coverall Customer Service Score by Ethnicity
Coverall's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coverall.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Coverall Customer Service Score by Usage
Coverall's Customer Service score was rated 1.5 stars by customers who have used Coverall's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Coverall as an Employer
2.6/5
Coverall has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Coverall scored a -87 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Coverall would recommend the brand to a friend. ENPS measures how likely Coverall employees would recommend working at Coverall to a friend.
Net Promoter Score
-87
NPS Score
| 0% | Promoters |
|---|---|
| 13% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
