34
NPS
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Coveris
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About Coveris' Brand
Understand you and the specific needs of your market
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.2/5
Pricing
3/5
Customer Service
Coveris NPS
Coveris's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Coveris's customers would recommend using the product based on a scale of -100 to 100.
Coveris Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Coveris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coveris Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Coveris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coveris Product Quality
3.2/5
Coveris has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Coveris' overall Product Quality score rated by its users and customers.
Coveris Product Information
Coveris’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.coveris.com/
- Company Size
- 5,001-10,000 Employees
Coveris Pricing
Coveris ROI & Value For Money
2.2/5
Coveris has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Coveris Customer Satisfaction (CSAT)
Coveris Customer Satisfaction (CSAT) Score
50 / 100
Coveris has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coveris Customer Service
3/5
Coveris has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Coveris's Customer Service
Address
8600 W Bryn Mawr Avenue, Suite 800N, Chicago, IL
Website
http://www.coveris.com/
Phone Number
+1 (877) 447-3539
Coveris as an Employer
3.5/5
Coveris has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Coveris scored a 34 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Coveris would recommend the brand to a friend. ENPS measures how likely Coveris employees would recommend working at Coveris to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
