17
NPS
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CoverMyMeds
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About CoverMyMeds' Brand
CoverMyMeds, part of McKesson Corporation, is a fast-growing healthcare technology company that has been recognized as a “Best Place to Work” by Glassdoor and a “Best Company to Work For” by FORTUNE. CoverMyMeds’ solutions help people get the medicine they need to live healthier lives by seamlessly connecting the healthcare network to improve medication access; thereby increasing speed to therapy and reducing prescription abandonment.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
CoverMyMeds NPS
CoverMyMeds's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether CoverMyMeds's customers would recommend using the product based on a scale of -100 to 100.
CoverMyMeds Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
CoverMyMeds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 28 | Oct 2022 | 28 |
Feb 2023 20 | Feb 2023 | 20 |
Apr 2023 25 | Apr 2023 | 25 |
Jun 2023 29 | Jun 2023 | 29 |
Jul 2023 22 | Jul 2023 | 22 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 17 | Oct 2023 | 17 |
Apr 2024 12 | Apr 2024 | 12 |
Nov 2024 11 | Nov 2024 | 11 |
Dec 2024 15 | Dec 2024 | 15 |
May 2025 16 | May 2025 | 16 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoverMyMeds NPS by Gender
Female customers rated CoverMyMeds's NPS 13 points higher than Male customers.
Male
-80
CoverMyMeds's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
-67
CoverMyMeds's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
CoverMyMeds NPS by Ethnicity
CoverMyMeds's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
CoverMyMeds NPS by Usage
CoverMyMeds's NPS was rated -33 points by customers who have used CoverMyMeds's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
CoverMyMeds Customer Reviews
Out of the 3 CoverMyMeds customer reviews 1 was positive and 2 were constructive. CoverMyMeds customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CoverMyMeds Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CoverMyMeds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoverMyMeds Customer Loyalty Score by Gender
Female customers rated CoverMyMeds's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
CoverMyMeds Customer Loyalty Score by Ethnicity
CoverMyMeds's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CoverMyMeds.
55
out of 100
Caucasian
CoverMyMeds Customer Loyalty Score by Usage
CoverMyMeds's Customer Loyalty score was rated 70% by customers who have used CoverMyMeds's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CoverMyMeds Customer Loyalty Score by Industry
CoverMyMeds's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CoverMyMeds Product Quality
3.7/5
CoverMyMeds has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CoverMyMeds Product Information
CoverMyMeds’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CoverMyMeds's product the highest.
- Website
- https://www.covermymeds.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into CoverMyMeds Product Quality
CoverMyMeds's Product Quality score was rated highest by customers who have used CoverMyMeds's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked CoverMyMeds Product Quality the Highest
Ranked CoverMyMeds Product Quality the Lowest
CoverMyMeds Product Quality Score by Gender
Male customers rated CoverMyMeds's Product Quality score 0.9 stars higher than Female customers.
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Male
2.9/5
Female
2/5
CoverMyMeds Product Quality Score by Ethnicity
CoverMyMeds's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CoverMyMeds.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
CoverMyMeds Product Quality Score by Usage
CoverMyMeds's Product Quality score was rated 3.8 stars by customers who have used CoverMyMeds's products/services for 1 to 2 Years.
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CoverMyMeds Product Quality Score by Industry
CoverMyMeds's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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CoverMyMeds Pricing
CoverMyMeds ROI & Value For Money
3.4/5
CoverMyMeds has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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CoverMyMeds Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CoverMyMeds ROI
CoverMyMeds's ROI score was rated highest by customers who have used CoverMyMeds's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked CoverMyMeds ROI the Highest
Ranked CoverMyMeds ROI the Lowest
CoverMyMeds ROI Score by Gender
Male customers rated CoverMyMeds's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CoverMyMeds.
Male
2.2/5
Female
1.6/5
CoverMyMeds ROI Score by Ethnicity
CoverMyMeds's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CoverMyMeds.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
CoverMyMeds ROI Score by Usage
CoverMyMeds's ROI score was rated 3.6 stars by customers who have used CoverMyMeds's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CoverMyMeds ROI Score by Industry
CoverMyMeds's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CoverMyMeds Customer Satisfaction (CSAT)
CoverMyMeds Customer Satisfaction (CSAT) Score
56 / 100
CoverMyMeds has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CoverMyMeds Customer Satisfaction
CoverMyMeds's Customer Satisfaction score was rated highest by customers who have used CoverMyMeds's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked CoverMyMeds Customer Satisfaction the Highest
Ranked CoverMyMeds Customer Satisfaction the Lowest
CoverMyMeds Customer Satisfaction Score by Gender
Female customers rated CoverMyMeds's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CoverMyMeds.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
CoverMyMeds Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CoverMyMeds' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CoverMyMeds.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CoverMyMeds Customer Satisfaction Score by Usage
CoverMyMeds's Customer Satisfaction score was rated 34 points by customers who have used CoverMyMeds's products/services for 1 to 2 Years.
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CoverMyMeds Customer Satisfaction Score by Industry
CoverMyMeds's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
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}CoverMyMeds Customer Service
3.5/5
CoverMyMeds has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CoverMyMeds's Customer Service
Address
910 John St, Columbus, OH 43222
Website
https://www.covermymeds.com
Phone Number
1-866-452-5017
Quick Insights into CoverMyMeds Customer Service
CoverMyMeds's Customer Service score was rated highest by customers who have used CoverMyMeds's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked CoverMyMeds' Customer Service score.
Ranked CoverMyMeds Customer Service the Highest
Ranked CoverMyMeds Customer Service the Lowest
CoverMyMeds Customer Service Score by Gender
Male customers rated CoverMyMeds's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CoverMyMeds.
Male
2.7/5
Female
2.5/5
CoverMyMeds Customer Service Score by Ethnicity
CoverMyMeds's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CoverMyMeds.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
CoverMyMeds Customer Service Score by Usage
CoverMyMeds's Customer Service score was rated 2.8 stars by customers who have used CoverMyMeds's products/services for 1 to 2 Years.
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CoverMyMeds Customer Service Score by Industry
CoverMyMeds's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CoverMyMeds as an Employer
Consumer vs. Employees
CoverMyMeds scored a 17 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of CoverMyMeds would recommend the brand to a friend. ENPS measures how likely CoverMyMeds employees would recommend working at CoverMyMeds to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 38% | Promoters |
|---|---|
| 25% | Passive |
| 37% | Detractors |
