46
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Covestro AG
Marketing or Exec? Claim Your Free Account
About Covestro AG's Brand
Covestro is a world-leading supplier of high-tech polymer materials: innovative, sustainable and diverse.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Covestro AG NPS
Covestro AG's Net Promoter Score (NPS) is a 46 with 62% Promoters, 22% Passives, and 16% Detractors. Net Promoter Score tracks whether Covestro AG's customers would recommend using the product based on a scale of -100 to 100.
Covestro AG Overall NPS
| 62% | Promoters |
|---|---|
| 22% | Passives |
| 16% | Detractors |
Covestro AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 52 | Jun 2022 | 52 |
Jul 2022 46 | Jul 2022 | 46 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 43 | Jan 2023 | 43 |
Mar 2023 43 | Mar 2023 | 43 |
May 2023 38 | May 2023 | 38 |
Jul 2023 41 | Jul 2023 | 41 |
Oct 2023 44 | Oct 2023 | 44 |
Nov 2023 46 | Nov 2023 | 46 |
Jan 2024 44 | Jan 2024 | 44 |
Sep 2024 45 | Sep 2024 | 45 |
Oct 2024 46 | Oct 2024 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Covestro AG NPS by Gender
Female customers rated Covestro AG's NPS 1 points higher than Male customers.
Male
33
Covestro AG's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
34
Covestro AG's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Covestro AG NPS by Ethnicity
Covestro AG's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Covestro AG NPS by Age
Covestro AG's NPS was rated 0 points by customers ages 31-35 on Comparably.
Covestro AG NPS by Usage
Covestro AG's NPS was rated 33 points by customers who have used Covestro AG's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
Covestro AG Customer Reviews
Out of the 2 Covestro AG customer reviews 2 were positive and 0 were constructive. Covestro AG customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Covestro AG Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Covestro AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Covestro AG Customer Loyalty Score by Gender
Female customers rated Covestro AG's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Covestro AG.
Male
55%
Yes
Female
100%
Yes
Covestro AG Customer Loyalty Score by Ethnicity
Covestro AG's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Covestro AG.
40
out of 100
Caucasian
Covestro AG Customer Loyalty Score by Age
Covestro AG's Customer Loyalty score was rated 78% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Covestro AG.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
Covestro AG Customer Loyalty Score by Usage
Covestro AG's Customer Loyalty score was rated 10% by customers who have used Covestro AG's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Covestro AG Customer Loyalty Score by Industry
Covestro AG's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Covestro AG Product Quality
4.3/5
Covestro AG has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Covestro AG's overall Product Quality score rated by its users and customers.
Covestro AG Product Information
Covestro AG’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Covestro AG's product the highest. Reviewers from the Tech industry rated Covestro AG the lowest at 4.
- Website
- http://www.covestro.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into Covestro AG Product Quality
Covestro AG's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Covestro AG's Product Quality.
Ranked Covestro AG Product Quality the Highest
Ranked Covestro AG Product Quality the Lowest
Covestro AG Product Quality Score by Gender
Covestro AG's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Covestro AG.
Male
4.3/5
Female
4.3/5
Covestro AG Product Quality Score by Ethnicity
Covestro AG's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Covestro AG.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Covestro AG Product Quality Score by Age
Covestro AG's Product Quality score was rated 4.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Covestro AG.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.2 | 31-35 | 4.2 |
Covestro AG Product Quality Score by Usage
Covestro AG's Product Quality score was rated 4.3 stars by customers who have used Covestro AG's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Covestro AG Product Quality Score by Industry
Covestro AG's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Covestro AG Pricing
Covestro AG ROI & Value For Money
4.1/5
Covestro AG has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Covestro AG's overall ROI score rated by its users and customers.
Covestro AG Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Tech industry think that they had the lowest ROI from Covestro AG.
Quick Insights into Covestro AG ROI
Covestro AG's ROI score was rated highest by customers from the Chemicals industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Covestro AG's ROI score.
Ranked Covestro AG ROI the Highest
Ranked Covestro AG ROI the Lowest
Covestro AG ROI Score by Gender
Male customers rated Covestro AG's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Covestro AG.
Male
4.2/5
Female
3.6/5
Covestro AG ROI Score by Ethnicity
Covestro AG's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Covestro AG.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Covestro AG ROI Score by Age
Covestro AG's ROI score was rated 3.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Covestro AG.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
Covestro AG ROI Score by Usage
Covestro AG's ROI score was rated 4.3 stars by customers who have used Covestro AG's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Covestro AG ROI Score by Industry
Covestro AG's ROI score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Covestro AG Customer Satisfaction (CSAT)
Covestro AG Customer Satisfaction (CSAT) Score
81 / 100
Covestro AG has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Covestro AG Customer Satisfaction
Covestro AG's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Covestro AG's Customer Satisfaction.
Ranked Covestro AG Customer Satisfaction the Highest
Covestro AG Customer Satisfaction Score by Gender
Covestro AG's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Covestro AG.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Covestro AG Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Covestro AG's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Covestro AG.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Covestro AG Customer Satisfaction Score by Usage
Covestro AG's Customer Satisfaction score was rated 67 points by customers who have used Covestro AG's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Covestro AG Customer Satisfaction Score by Industry
Covestro AG's Customer Satisfaction score was rated 67 points by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Covestro AG Customer Satisfaction Score by Industry",
"text": "Covestro AG's Customer Satisfaction score was rated 67 points by Chemicals industry customers.",
"bars": [
{
"label": "Chemicals",
"groupId": 506,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Covestro AG's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Covestro AG Customer Service
4.2/5
Covestro AG has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Covestro AG's overall Customer Service score rated by its users and customers.
About Covestro AG's Customer Service
Address
1 Covestro Circle, Pittsburgh, PA 15205 Germany
Website
http://www.covestro.com/
Quick Insights into Covestro AG Customer Service
Covestro AG's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Covestro AG's Customer Service score.
Ranked Covestro AG Customer Service the Highest
Ranked Covestro AG Customer Service the Lowest
Covestro AG Customer Service Score by Gender
Male customers rated Covestro AG's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Covestro AG.
Male
4.3/5
Female
3.6/5
Covestro AG Customer Service Score by Ethnicity
Covestro AG's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Covestro AG.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Covestro AG Customer Service Score by Age
Covestro AG's Customer Service score was rated 4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Covestro AG.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Covestro AG Customer Service Score by Usage
Covestro AG's Customer Service score was rated 4.1 stars by customers who have used Covestro AG's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Covestro AG Customer Service Score by Industry
Covestro AG's Customer Service score was rated 4.1 stars by both Chemicals and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Covestro AG as an Employer
4.1/5
Covestro AG has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Covestro AG scored a 46 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Covestro AG would recommend the brand to a friend. ENPS measures how likely Covestro AG employees would recommend working at Covestro AG to a friend.
Net Promoter Score
46
NPS Score
| 62% | Promoters |
|---|---|
| 22% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
