-11
NPS
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Covetrus
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About Covetrus' Brand
Brand at a Glance
57%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Covetrus NPS
Covetrus's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Covetrus's customers would recommend using the product based on a scale of -100 to 100.
Covetrus Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Covetrus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 75 | Apr 2022 | 75 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 17 | Dec 2022 | 17 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 18 | Aug 2023 | 18 |
Dec 2023 8 | Dec 2023 | 8 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Jul 2024 -7 | Jul 2024 | -7 |
Aug 2024 -11 | Aug 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Covetrus NPS by Gender
Covetrus's NPS was rated 40 by Female customers on Comparably.
Female
40
Covetrus's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
Covetrus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Covetrus NPS by Ethnicity
Covetrus's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Covetrus NPS by Usage
Covetrus's NPS was rated 67 points by customers who have used Covetrus's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
Covetrus Customer Reviews
Out of the 3 Covetrus customer reviews 3 were positive and 0 were constructive. Covetrus customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Covetrus Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Covetrus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Covetrus Customer Loyalty Score by Gender
Covetrus's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Covetrus Customer Loyalty Score by Ethnicity
Covetrus's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Covetrus.
78
out of 100
Caucasian
Covetrus Customer Loyalty Score by Usage
Covetrus's Customer Loyalty score was rated 100% by customers who have used Covetrus's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Covetrus Product Quality
3.5/5
Covetrus has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Covetrus Product Information
Covetrus’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.covetrus.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Covetrus Product Quality
Covetrus's Product Quality score was rated highest by Female customers.
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Ranked Covetrus Product Quality the Highest
Covetrus Product Quality Score by Gender
Covetrus's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Covetrus Product Quality Score by Ethnicity
Covetrus's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Covetrus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Covetrus Product Quality Score by Usage
Covetrus's Product Quality score was rated 3.8 stars by customers who have used Covetrus's products/services for 5 to 10 Years.
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Covetrus Pricing
Covetrus ROI & Value For Money
3.4/5
Covetrus has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Covetrus ROI
Covetrus's ROI score was rated highest by customers who have used Covetrus's products/services for 5 to 10 Years.
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Ranked Covetrus ROI the Highest
Covetrus ROI Score by Gender
Covetrus's ROI score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Covetrus.
Female
3.9/5
Male
N/A
Covetrus ROI Score by Ethnicity
Covetrus's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Covetrus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Covetrus ROI Score by Usage
Covetrus's ROI score was rated 4 stars by customers who have used Covetrus's products/services for 5 to 10 Years.
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Covetrus Customer Satisfaction (CSAT)
Covetrus Customer Satisfaction (CSAT) Score
39 / 100
Covetrus has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
15%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
23%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Covetrus Customer Satisfaction
Covetrus's Customer Satisfaction score was rated highest by Female customers.
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Ranked Covetrus Customer Satisfaction the Highest
Covetrus Customer Satisfaction Score by Gender
Covetrus's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Covetrus.
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Covetrus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Covetrus' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Covetrus.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Covetrus Customer Service
3.5/5
Covetrus has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Covetrus's Customer Service
Website
http://www.covetrus.com
Quick Insights into Covetrus Customer Service
Covetrus's Customer Service score was rated highest by customers who have used Covetrus's products/services for 5 to 10 Years.
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Ranked Covetrus Customer Service the Highest
Covetrus Customer Service Score by Gender
Covetrus's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Covetrus.
Female
3.9/5
Male
N/A
Covetrus Customer Service Score by Ethnicity
Covetrus's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Covetrus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Covetrus Customer Service Score by Usage
Covetrus's Customer Service score was rated 4 stars by customers who have used Covetrus's products/services for 5 to 10 Years.
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Covetrus as an Employer
Consumer vs. Employees
Covetrus scored a -11 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Covetrus would recommend the brand to a friend. ENPS measures how likely Covetrus employees would recommend working at Covetrus to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 12% | Promoters |
|---|---|
| 12% | Passive |
| 76% | Detractors |
