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NPS
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Covington & Burling LLP
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About Covington & Burling LLP's Brand
Covington & Burling LLP is an international law firm that provides legal advisory services.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Covington & Burling LLP NPS
Covington & Burling LLP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Covington & Burling LLP's customers would recommend using the product based on a scale of -100 to 100.
Covington & Burling LLP Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Covington & Burling LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
Sep 2023 20 | Sep 2023 | 20 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Covington & Burling LLP Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Covington & Burling LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Covington & Burling LLP Product Quality
4/5
Covington & Burling LLP has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Covington & Burling LLP's overall Product Quality score rated by its users and customers.
Covington & Burling LLP Product Information
Covington & Burling LLP’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cov.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Sports & Entertainment
Covington & Burling LLP Pricing
Covington & Burling LLP ROI & Value For Money
3.6/5
Covington & Burling LLP has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Covington & Burling LLP Customer Satisfaction (CSAT)
Covington & Burling LLP Customer Satisfaction (CSAT) Score
75 / 100
Covington & Burling LLP has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Covington & Burling LLP Customer Service
3.7/5
Covington & Burling LLP has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Covington & Burling LLP's Customer Service
Address
1201 Pennsylvania Avenue, NW, Washington, DC 20001
Website
http://www.cov.com
Phone Number
(202) 662-6000
Covington & Burling LLP as an Employer
Consumer vs. Employees
Covington & Burling LLP scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Covington & Burling LLP would recommend the brand to a friend. ENPS measures how likely Covington & Burling LLP employees would recommend working at Covington & Burling LLP to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
