-25
NPS
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Cox Communications
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About Cox Communications' Brand
Cox Communications, Inc. operates as a multiservice broadband communications company in the United States.
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Cox Communications NPS
Cox Communications's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether Cox Communications's customers would recommend using the product based on a scale of -100 to 100.
Cox Communications Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
Cox Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -21 | Oct 2024 | -21 |
Nov 2024 -21 | Nov 2024 | -21 |
Dec 2024 -21 | Dec 2024 | -21 |
Jan 2025 -24 | Jan 2025 | -24 |
Mar 2025 -22 | Mar 2025 | -22 |
Apr 2025 -24 | Apr 2025 | -24 |
Jun 2025 -22 | Jun 2025 | -22 |
Sep 2025 -24 | Sep 2025 | -24 |
Oct 2025 -24 | Oct 2025 | -24 |
Nov 2025 -24 | Nov 2025 | -24 |
Dec 2025 -24 | Dec 2025 | -24 |
Jan 2026 -26 | Jan 2026 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cox Communications NPS by Gender
Female customers rated Cox Communications's NPS 12 points higher than Male customers.
Male
-36
Cox Communications's NPS was rated -36 by Male customers on Comparably.
27%
Promoters
10%
Passives
63%
Detractors
Female
-24
Cox Communications's NPS was rated -24 by Female customers on Comparably.
32%
Promoters
12%
Passives
56%
Detractors
Cox Communications NPS by Ethnicity
Cox Communications's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -52 | Caucasian | -52 |
African American/Black -14 | African American/Black | -14 |
Other -39 | Other | -39 |
Cox Communications NPS by Age
Cox Communications's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Cox Communications NPS by Usage
Cox Communications's NPS was rated the highest by customers who have used Cox Communications's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years -8 | 2 to 5 Years | -8 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -56 | Over 10 Years | -56 |
Cox Communications Customer Reviews
Out of the 8 Cox Communications customer reviews 2 were positive and 6 were constructive. Cox Communications customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cox Communications Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cox Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cox Communications Customer Loyalty Score by Gender
Female customers rated Cox Communications's Customer Loyalty score 16% higher than Male customers.
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Male
70%
Yes
Female
86%
Yes
Cox Communications Customer Loyalty Score by Ethnicity
Cox Communications's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cox Communications.
73
out of 100
Caucasian
89
out of 100
African American/Black
89
out of 100
Other
Cox Communications Customer Loyalty Score by Age
Cox Communications's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cox Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 100% | 31-35 | 100% |
36-40 61% | 36-40 | 61% |
41-45 100% | 41-45 | 100% |
46-50 82% | 46-50 | 82% |
51-55 64% | 51-55 | 64% |
56-60 70% | 56-60 | 70% |
61-65 78% | 61-65 | 78% |
66+ 82% | 66+ | 82% |
Cox Communications Customer Loyalty Score by Usage
Cox Communications's Customer Loyalty score was rated the highest by customers who have used Cox Communications's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Cox Communications Customer Loyalty Score by Industry
Cox Communications's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cox Communications Product Quality
2.7/5
Cox Communications has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Cox Communications Product Information
Cox Communications’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Cox Communications's product the highest. Reviewers from the Aerospace and Aviation industry rated Cox Communications the lowest at 1.5.
- Website
- http://www.cox.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Content
Media
Sports & Entertainment
Quick Insights into Cox Communications Product Quality
Cox Communications's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Cox Communications Product Quality the Highest
Ranked Cox Communications Product Quality the Lowest
Cox Communications Product Quality Score by Gender
Female customers rated Cox Communications's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cox Communications.
Male
2.5/5
Female
2.7/5
Cox Communications Product Quality Score by Ethnicity
Cox Communications's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cox Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3 | African American/Black | 3 |
Other 3.7 | Other | 3.7 |
Cox Communications Product Quality Score by Age
Cox Communications's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cox Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 4.3 | 31-35 | 4.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2 | 51-55 | 2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Cox Communications Product Quality Score by Usage
Cox Communications's Product Quality score was rated the highest by customers who have used Cox Communications's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Communications Product Quality Score by Industry
Cox Communications's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cox Communications Pricing
Cox Communications ROI & Value For Money
2.5/5
Cox Communications has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Cox Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Cox Communications.
Quick Insights into Cox Communications ROI
Cox Communications's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Cox Communications ROI the Highest
Ranked Cox Communications ROI the Lowest
Cox Communications ROI Score by Gender
Female customers rated Cox Communications's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cox Communications.
Male
2.5/5
Female
2.7/5
Cox Communications ROI Score by Ethnicity
Cox Communications's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cox Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 3.2 | Other | 3.2 |
Cox Communications ROI Score by Age
Cox Communications's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cox Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
31-35 4.5 | 31-35 | 4.5 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.6 | 46-50 | 3.6 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Cox Communications ROI Score by Usage
Cox Communications's ROI score was rated the highest by customers who have used Cox Communications's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Communications ROI Score by Industry
Cox Communications's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cox Communications Customer Satisfaction (CSAT)
Cox Communications Customer Satisfaction (CSAT) Score
49 / 100
Cox Communications has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cox Communications Customer Satisfaction
Cox Communications's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
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Ranked Cox Communications Customer Satisfaction the Highest
Ranked Cox Communications Customer Satisfaction the Lowest
Cox Communications Customer Satisfaction Score by Gender
Female customers rated Cox Communications's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cox Communications.
32 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 14% | |
Very Dissatisfied | 45% |
42 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 53% |
Cox Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cox Communications' Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cox Communications.
26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
65%
CSAT according to African American/Black
Cox Communications' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
CSAT according to Other
Cox Communications' Customer Satisfaction (CSAT) score was rated 71% according to Other users and customers.
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71 / 100
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
0%
Cox Communications Customer Satisfaction Score by Age
Cox Communications's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cox Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 22% |
Cox Communications Customer Satisfaction Score by Usage
Cox Communications's Customer Satisfaction score was rated the highest by customers who have used Cox Communications's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Communications Customer Satisfaction Score by Industry
Cox Communications's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cox Communications Customer Satisfaction Score by Industry",
"text": "Cox Communications's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 45,
"stars": 0,
"csatScore": 45,
"text": "Cox Communications's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 45
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Cox Communications's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
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"scoreClassName": "",
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]
}Cox Communications Customer Service
2.6/5
Cox Communications has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cox Communications' overall Customer Service score rated by its users and customers.
About Cox Communications's Customer Service
Address
1400 Lake Hearn Drive, Atlanta, GA
Website
http://www.cox.com
Phone Number
(866) 961-0027
Quick Insights into Cox Communications Customer Service
Cox Communications's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Cox Communications' Customer Service score.
Ranked Cox Communications Customer Service the Highest
Ranked Cox Communications Customer Service the Lowest
Cox Communications Customer Service Score by Gender
Female customers rated Cox Communications's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cox Communications.
Male
2.2/5
Female
3/5
Cox Communications Customer Service Score by Ethnicity
Cox Communications's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cox Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 3 | Other | 3 |
Cox Communications Customer Service Score by Age
Cox Communications's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cox Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
31-35 4.5 | 31-35 | 4.5 |
36-40 2.3 | 36-40 | 2.3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.7 | 46-50 | 3.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.7 | 66+ | 1.7 |
Cox Communications Customer Service Score by Usage
Cox Communications's Customer Service score was rated the highest by customers who have used Cox Communications's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cox Communications Customer Service Score by Industry
Cox Communications's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cox Communications as an Employer
4.3/5
Cox Communications has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cox Communications scored a -25 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cox Communications would recommend the brand to a friend. ENPS measures how likely Cox Communications employees would recommend working at Cox Communications to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
