-29
NPS
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Cox Media Group
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About Cox Media Group's Brand
Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company.
Brand at a Glance
78%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Cox Media Group NPS
Cox Media Group's Net Promoter Score (NPS) is a -29 with 31% Promoters, 9% Passives, and 60% Detractors. Net Promoter Score tracks whether Cox Media Group's customers would recommend using the product based on a scale of -100 to 100.
Cox Media Group Overall NPS
| 31% | Promoters |
|---|---|
| 9% | Passives |
| 60% | Detractors |
Cox Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -24 | May 2023 | -24 |
Jul 2023 -27 | Jul 2023 | -27 |
Aug 2023 -27 | Aug 2023 | -27 |
Sep 2023 -27 | Sep 2023 | -27 |
Oct 2023 -29 | Oct 2023 | -29 |
Nov 2023 -30 | Nov 2023 | -30 |
Jan 2024 -26 | Jan 2024 | -26 |
Apr 2024 -28 | Apr 2024 | -28 |
Jul 2024 -25 | Jul 2024 | -25 |
Aug 2024 -27 | Aug 2024 | -27 |
Nov 2025 -29 | Nov 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cox Media Group NPS by Gender
Female customers rated Cox Media Group's NPS 14 points higher than Male customers.
Male
-51
Cox Media Group's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-37
Cox Media Group's NPS was rated -37 by Female customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Cox Media Group NPS by Ethnicity
Cox Media Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Other -71 | Other | -71 |
Cox Media Group NPS by Age
Cox Media Group's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Cox Media Group NPS by Usage
Cox Media Group's NPS was rated the highest by customers who have used Cox Media Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Over 10 Years -50 | Over 10 Years | -50 |
Cox Media Group Customer Reviews
Out of the 6 Cox Media Group customer reviews 3 were positive and 3 were constructive. Cox Media Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cox Media Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Cox Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cox Media Group Customer Loyalty Score by Gender
Female customers rated Cox Media Group's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cox Media Group.
Male
70%
Yes
Female
84%
Yes
Cox Media Group Customer Loyalty Score by Ethnicity
Cox Media Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cox Media Group.
82
out of 100
Caucasian
61
out of 100
Other
Cox Media Group Customer Loyalty Score by Age
Cox Media Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cox Media Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 100% | 46-50 | 100% |
66+ 61% | 66+ | 61% |
Cox Media Group Customer Loyalty Score by Usage
Cox Media Group's Customer Loyalty score was rated the highest by customers who have used Cox Media Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cox Media Group Customer Loyalty Score by Industry
Cox Media Group's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cox Media Group Product Quality
2.6/5
Cox Media Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Cox Media Group Product Information
Cox Media Group’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cox Media Group's product the highest. Reviewers from the Arts and Entertainment industry rated Cox Media Group the lowest at 1.6.
- Company Size
- 5,001-10,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into Cox Media Group Product Quality
Cox Media Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Cox Media Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cox Media Group's Product Quality.
Ranked Cox Media Group Product Quality the Highest
Ranked Cox Media Group Product Quality the Lowest
Cox Media Group Product Quality Score by Gender
Male customers rated Cox Media Group's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cox Media Group.
Male
2.4/5
Female
2.3/5
Cox Media Group Product Quality Score by Ethnicity
Cox Media Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cox Media Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.8 | Other | 1.8 |
Cox Media Group Product Quality Score by Age
Cox Media Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cox Media Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
46-50 2.7 | 46-50 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Cox Media Group Product Quality Score by Usage
Cox Media Group's Product Quality score was rated the highest by customers who have used Cox Media Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Media Group Product Quality Score by Industry
Cox Media Group's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Cox Media Group Pricing
Cox Media Group ROI & Value For Money
2.4/5
Cox Media Group has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cox Media Group's overall ROI score rated by its users and customers.
Cox Media Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Cox Media Group.
Quick Insights into Cox Media Group ROI
Cox Media Group's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Cox Media Group's products/services for Over 10 Years.
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Ranked Cox Media Group ROI the Highest
Ranked Cox Media Group ROI the Lowest
Cox Media Group ROI Score by Gender
Female customers rated Cox Media Group's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cox Media Group.
Male
2.1/5
Female
2.2/5
Cox Media Group ROI Score by Ethnicity
Cox Media Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cox Media Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Cox Media Group ROI Score by Age
Cox Media Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cox Media Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
46-50 2.6 | 46-50 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Cox Media Group ROI Score by Usage
Cox Media Group's ROI score was rated the highest by customers who have used Cox Media Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cox Media Group ROI Score by Industry
Cox Media Group's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Cox Media Group Customer Satisfaction (CSAT)
Cox Media Group Customer Satisfaction (CSAT) Score
40 / 100
Cox Media Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
26%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cox Media Group Customer Satisfaction
Cox Media Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Cox Media Group's Customer Satisfaction.
Ranked Cox Media Group Customer Satisfaction the Highest
Ranked Cox Media Group Customer Satisfaction the Lowest
Cox Media Group Customer Satisfaction Score by Gender
Male customers rated Cox Media Group's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cox Media Group.
42 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 42% |
33 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 11% | |
Very Dissatisfied | 34% |
Cox Media Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cox Media Group's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cox Media Group.
30 / 100
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
40%
CSAT according to Other
Cox Media Group's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cox Media Group.
29 / 100
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
Cox Media Group Customer Satisfaction Score by Age
Cox Media Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cox Media Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 66+ | 0% |
Cox Media Group Customer Satisfaction Score by Usage
Cox Media Group's Customer Satisfaction score was rated the highest by customers who have used Cox Media Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cox Media Group Customer Satisfaction Score by Industry
Cox Media Group's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cox Media Group Customer Satisfaction Score by Industry",
"text": "Cox Media Group's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Cox Media Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
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"scoreClassName": "",
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}Cox Media Group Customer Service
2.5/5
Cox Media Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cox Media Group's overall Customer Service score rated by its users and customers.
About Cox Media Group's Customer Service
Address
6205 Peachtree Dunwoody Rd., Atlanta, GA 30328
Website
http://www.coxmediagroup.com/
Phone Number
(937)225-2050
Quick Insights into Cox Media Group Customer Service
Cox Media Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Cox Media Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cox Media Group's Customer Service score.
Ranked Cox Media Group Customer Service the Highest
Ranked Cox Media Group Customer Service the Lowest
Cox Media Group Customer Service Score by Gender
Female customers rated Cox Media Group's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cox Media Group.
Male
2.1/5
Female
2.5/5
Cox Media Group Customer Service Score by Ethnicity
Cox Media Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cox Media Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.8 | Other | 1.8 |
Cox Media Group Customer Service Score by Age
Cox Media Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cox Media Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
46-50 2.7 | 46-50 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Cox Media Group Customer Service Score by Usage
Cox Media Group's Customer Service score was rated the highest by customers who have used Cox Media Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cox Media Group Customer Service Score by Industry
Cox Media Group's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Cox Media Group as an Employer
4.3/5
Cox Media Group has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Cox Media Group scored a -29 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Cox Media Group would recommend the brand to a friend. ENPS measures how likely Cox Media Group employees would recommend working at Cox Media Group to a friend.
Net Promoter Score
-29
NPS Score
| 31% | Promoters |
|---|---|
| 9% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 33% | Promoters |
|---|---|
| 30% | Passive |
| 37% | Detractors |
