28
NPS
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CPI Card Group
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About CPI Card Group's Brand
Providing integrated payment solutions to credit and debit card issuers
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
CPI Card Group NPS
CPI Card Group's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether CPI Card Group's customers would recommend using the product based on a scale of -100 to 100.
CPI Card Group Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
CPI Card Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 -25 | Aug 2022 | -25 |
May 2023 0 | May 2023 | 0 |
Aug 2024 17 | Aug 2024 | 17 |
Oct 2025 29 | Oct 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CPI Card Group NPS by Gender
CPI Card Group's NPS was rated 34 by Male customers on Comparably.
Male
34
CPI Card Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
CPI Card Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CPI Card Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CPI Card Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CPI Card Group Customer Loyalty Score by Gender
CPI Card Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
CPI Card Group Product Quality
4/5
CPI Card Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CPI Card Group Product Information
CPI Card Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cpicardgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Quick Insights into CPI Card Group Product Quality
CPI Card Group's Product Quality score was rated highest by Male customers.
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Ranked CPI Card Group Product Quality the Highest
CPI Card Group Product Quality Score by Gender
CPI Card Group's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CPI Card Group.
Male
4.1/5
Female
N/A
CPI Card Group Pricing
CPI Card Group ROI & Value For Money
3.9/5
CPI Card Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into CPI Card Group ROI
CPI Card Group's ROI score was rated highest by Male customers.
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Ranked CPI Card Group ROI the Highest
CPI Card Group ROI Score by Gender
CPI Card Group's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
CPI Card Group Customer Satisfaction (CSAT)
CPI Card Group Customer Satisfaction (CSAT) Score
80 / 100
CPI Card Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CPI Card Group Customer Satisfaction
CPI Card Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked CPI Card Group Customer Satisfaction the Highest
CPI Card Group Customer Satisfaction Score by Gender
CPI Card Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CPI Card Group.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
CPI Card Group Customer Service
3.7/5
CPI Card Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CPI Card Group's Customer Service
Address
10368 W Centennial Rd, Littleton, CO
Website
http://www.cpicardgroup.com/
Phone Number
303-973-9311
Quick Insights into CPI Card Group Customer Service
CPI Card Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CPI Card Group's Customer Service score.
Ranked CPI Card Group Customer Service the Highest
CPI Card Group Customer Service Score by Gender
CPI Card Group's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CPI Card Group.
Male
3.8/5
Female
N/A
CPI Card Group as an Employer
3.4/5
CPI Card Group has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
CPI Card Group scored a 28 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of CPI Card Group would recommend the brand to a friend. ENPS measures how likely CPI Card Group employees would recommend working at CPI Card Group to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
