25
NPS
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Cprime
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About Cprime's Brand
Cprime is a consulting company that helps businesses create and follow more effective strategies.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
4.2/5
Customer Service
Cprime NPS
Cprime's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Cprime's customers would recommend using the product based on a scale of -100 to 100.
Cprime Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Cprime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cprime Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cprime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cprime Product Quality
3.8/5
Cprime has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cprime's overall Product Quality score rated by its users and customers.
Cprime Product Information
Cprime’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.cprime.com
- Company Size
- 201-500 Employees
Industry
Consulting
Cprime Pricing
Cprime ROI & Value For Money
3.6/5
Cprime has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Cprime Customer Satisfaction (CSAT)
Cprime Customer Satisfaction (CSAT) Score
100 / 100
Cprime has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cprime Customer Service
4.2/5
Cprime has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Cprime's Customer Service
Address
107 S B St, Ste 200, San Mateo, CA 94401
Website
http://www.cprime.com
Phone Number
650-931-1650
Cprime's Social Links
Cprime as an Employer
3.3/5
Cprime has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Cprime scored a 25 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Cprime would recommend the brand to a friend. ENPS measures how likely Cprime employees would recommend working at Cprime to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
