-100
NPS
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Crane 1 Services
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About Crane 1 Services' Brand
A provider of overhead crane and hoist services and equipment, in partnership with management.
Brand at a Glance
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Crane 1 Services NPS
Crane 1 Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Crane 1 Services's customers would recommend using the product based on a scale of -100 to 100.
Crane 1 Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Crane 1 Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crane 1 Services Product Quality
2.2/5
Crane 1 Services has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Crane 1 Services Product Information
Crane 1 Services’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Crane 1 Services Pricing
Crane 1 Services ROI & Value For Money
1.5/5
Crane 1 Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Crane 1 Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crane 1 Services Customer Service
1.5/5
Crane 1 Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Crane 1 Services's Customer Service
Address
Crane 1 Services 550 Conover Rd, Franklin, OH
Website
http://www.crane1services.com/
Phone Number
9377049921
Crane 1 Services as an Employer
Consumer vs. Employees
Crane 1 Services scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Crane 1 Services would recommend the brand to a friend. ENPS measures how likely Crane 1 Services employees would recommend working at Crane 1 Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
