-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Crane Company
Marketing or Exec? Claim Your Free Account
About Crane Company's Brand
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Crane Company NPS
Crane Company's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Crane Company's customers would recommend using the product based on a scale of -100 to 100.
Crane Company Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Crane Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crane Company Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Crane Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crane Company Product Quality
3/5
Crane Company has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Crane Company's overall Product Quality score rated by its users and customers.
Crane Company Product Information
Crane Company’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.craneco.com/
- Company Size
- 5,001-10,000 Employees
Crane Company Pricing
Crane Company ROI & Value For Money
3/5
Crane Company has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Crane Company's overall ROI score rated by its users and customers.
Crane Company Customer Satisfaction (CSAT)
Crane Company Customer Satisfaction (CSAT) Score
33 / 100
Crane Company has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crane Company Customer Service
3/5
Crane Company has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Crane Company's overall Customer Service score rated by its users and customers.
About Crane Company's Customer Service
Website
https://www.craneco.com/
Crane Company as an Employer
Consumer vs. Employees
Crane Company scored a -34 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Crane Company would recommend the brand to a friend. ENPS measures how likely Crane Company employees would recommend working at Crane Company to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 6% | Promoters |
|---|---|
| 19% | Passive |
| 75% | Detractors |
