49
NPS
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CRANE WORLDWIDE LOGISTICS, LLC
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About CRANE WORLDWIDE LOGISTICS, LLC's Brand
Crane Worldwide Logistics is a leader in supply chain solutions with 120 locations across 30 countries.
Brand at a Glance
74%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
CRANE WORLDWIDE LOGISTICS, LLC NPS
CRANE WORLDWIDE LOGISTICS, LLC's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether CRANE WORLDWIDE LOGISTICS, LLC's customers would recommend using the product based on a scale of -100 to 100.
CRANE WORLDWIDE LOGISTICS, LLC Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
CRANE WORLDWIDE LOGISTICS, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 75 | Apr 2022 | 75 |
Jul 2022 80 | Jul 2022 | 80 |
Apr 2023 83 | Apr 2023 | 83 |
Oct 2023 85 | Oct 2023 | 85 |
Dec 2023 75 | Dec 2023 | 75 |
Mar 2024 55 | Mar 2024 | 55 |
Apr 2024 60 | Apr 2024 | 60 |
Jul 2024 63 | Jul 2024 | 63 |
Aug 2024 49 | Aug 2024 | 49 |
Oct 2024 38 | Oct 2024 | 38 |
Dec 2025 46 | Dec 2025 | 46 |
Jan 2026 49 | Jan 2026 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CRANE WORLDWIDE LOGISTICS, LLC Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of CRANE WORLDWIDE LOGISTICS, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CRANE WORLDWIDE LOGISTICS, LLC Product Quality
3.3/5
CRANE WORLDWIDE LOGISTICS, LLC has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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CRANE WORLDWIDE LOGISTICS, LLC Product Information
CRANE WORLDWIDE LOGISTICS, LLC’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://craneww.com
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
CRANE WORLDWIDE LOGISTICS, LLC Pricing
CRANE WORLDWIDE LOGISTICS, LLC ROI & Value For Money
3.4/5
CRANE WORLDWIDE LOGISTICS, LLC has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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CRANE WORLDWIDE LOGISTICS, LLC Customer Satisfaction (CSAT)
CRANE WORLDWIDE LOGISTICS, LLC Customer Satisfaction (CSAT) Score
64 / 100
CRANE WORLDWIDE LOGISTICS, LLC has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CRANE WORLDWIDE LOGISTICS, LLC Customer Service
3.2/5
CRANE WORLDWIDE LOGISTICS, LLC has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About CRANE WORLDWIDE LOGISTICS, LLC's Customer Service
Address
1500 Rankin Rd, Houston, TX 77073
Website
http://craneww.com
CRANE WORLDWIDE LOGISTICS, LLC as an Employer
3.2/5
CRANE WORLDWIDE LOGISTICS, LLC has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of CRANE WORLDWIDE LOGISTICS, LLC
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CRANE WORLDWIDE LOGISTICS, LLC scored a 49 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of CRANE WORLDWIDE LOGISTICS, LLC would recommend the brand to a friend. ENPS measures how likely CRANE WORLDWIDE LOGISTICS, LLC employees would recommend working at CRANE WORLDWIDE LOGISTICS, LLC to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
