-13
NPS
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Craneware
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About Craneware's Brand
Craneware provides automated revenue integrity solutions to improve financial performance in healthcare organizations.
Brand at a Glance
61%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Craneware CMO
Craneware NPS
Craneware's Net Promoter Score (NPS) is a -13 with 40% Promoters, 7% Passives, and 53% Detractors. Net Promoter Score tracks whether Craneware's customers would recommend using the product based on a scale of -100 to 100.
Craneware Overall NPS
| 40% | Promoters |
|---|---|
| 7% | Passives |
| 53% | Detractors |
Craneware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2022 -50 | Mar 2022 | -50 |
Sep 2022 -60 | Sep 2022 | -60 |
Oct 2022 -33 | Oct 2022 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -33 | Nov 2023 | -33 |
Jan 2024 -30 | Jan 2024 | -30 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -25 | Mar 2024 | -25 |
May 2024 -8 | May 2024 | -8 |
Sep 2024 -13 | Sep 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Craneware NPS by Gender
Craneware's NPS was rated -83 by Male customers on Comparably.
Male
-83
Craneware's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
N/A
Craneware's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Craneware NPS by Ethnicity
Craneware's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Craneware NPS by Age
Craneware's NPS was rated -34 points by customers ages 36-40 on Comparably.
Craneware NPS by Usage
Craneware's NPS was rated -67 points by customers who have used Craneware's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Craneware Customer Reviews
Out of the 2 Craneware customer reviews 1 was positive and 1 was constructive. Craneware customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Craneware Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Craneware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Craneware Customer Loyalty Score by Gender
Craneware's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Craneware.
Male
64%
Yes
Female
N/A
Yes
Craneware Customer Loyalty Score by Ethnicity
Craneware's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Craneware.
55
out of 100
Caucasian
Craneware Customer Loyalty Score by Age
Craneware's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Craneware.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Craneware Customer Loyalty Score by Usage
Craneware's Customer Loyalty score was rated 70% by customers who have used Craneware's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Craneware Customer Loyalty Score by Industry
Craneware's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Craneware Product Quality
2.7/5
Craneware has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Craneware Product Information
Craneware’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Craneware's product the highest.
- Website
- http://craneware.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Craneware Product Quality
Craneware's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Craneware's Product Quality.
Ranked Craneware Product Quality the Highest
Craneware Product Quality Score by Gender
Craneware's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Craneware.
Male
1.5/5
Female
N/A
Craneware Product Quality Score by Ethnicity
Craneware's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Craneware.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Craneware Product Quality Score by Age
Craneware's Product Quality score was rated 2.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Craneware.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
Craneware Product Quality Score by Industry
Craneware's Product Quality score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Craneware Pricing
Craneware ROI & Value For Money
3.2/5
Craneware has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Craneware's overall ROI score rated by its users and customers.
Craneware Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Craneware ROI
Craneware's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Craneware's ROI score.
Ranked Craneware ROI the Highest
Craneware ROI Score by Gender
Craneware's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Craneware.
Male
2.1/5
Female
N/A
Craneware ROI Score by Ethnicity
Craneware's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Craneware.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Craneware ROI Score by Age
Craneware's ROI score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Craneware.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Craneware ROI Score by Industry
Craneware's ROI score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Craneware Customer Satisfaction (CSAT)
Craneware Customer Satisfaction (CSAT) Score
50 / 100
Craneware has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Craneware Customer Satisfaction
Craneware's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Craneware's Customer Satisfaction.
Ranked Craneware Customer Satisfaction the Highest
Craneware Customer Satisfaction Score by Gender
Craneware's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Craneware.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Craneware Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Craneware's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Craneware.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Craneware Customer Satisfaction Score by Age
Craneware's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Craneware.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Craneware Customer Satisfaction Score by Industry
Craneware's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Craneware Customer Satisfaction Score by Industry",
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
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"scoreClassName": "max",
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}Craneware Customer Service
3.1/5
Craneware has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Craneware's overall Customer Service score rated by its users and customers.
About Craneware's Customer Service
Address
3340 Peachtree Road, N.E., Suite 850, Atlanta, GA
Website
http://craneware.com
Phone Number
+44 1506 407666
Quick Insights into Craneware Customer Service
Craneware's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Craneware's Customer Service score.
Ranked Craneware Customer Service the Highest
Craneware Customer Service Score by Gender
Craneware's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Craneware.
Male
2.1/5
Female
N/A
Craneware Customer Service Score by Ethnicity
Craneware's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Craneware.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Craneware Customer Service Score by Age
Craneware's Customer Service score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Craneware.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Craneware Customer Service Score by Industry
Craneware's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Craneware as an Employer
2.4/5
Craneware has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Craneware scored a -13 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Craneware would recommend the brand to a friend. ENPS measures how likely Craneware employees would recommend working at Craneware to a friend.
Net Promoter Score
-13
NPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
