-50
NPS
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Cratejoy
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About Cratejoy's Brand
Cratejoy is an online platform that enables users to build their own subscription business.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Cratejoy NPS
Cratejoy's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Cratejoy's customers would recommend using the product based on a scale of -100 to 100.
Cratejoy Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Cratejoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -33 | May 2022 | -33 |
Jun 2023 -50 | Jun 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cratejoy Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Cratejoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cratejoy Product Quality
2.3/5
Cratejoy has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cratejoy's overall Product Quality score rated by its users and customers.
Cratejoy Product Information
Cratejoy’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.cratejoy.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
SaaS
Cratejoy Pricing
Cratejoy ROI & Value For Money
2.3/5
Cratejoy has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cratejoy's overall ROI score rated by its users and customers.
Cratejoy Customer Satisfaction (CSAT)
Cratejoy Customer Satisfaction (CSAT) Score
25 / 100
Cratejoy has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cratejoy Customer Service
2.3/5
Cratejoy has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cratejoy's overall Customer Service score rated by its users and customers.
About Cratejoy's Customer Service
Address
Austin, TX
Website
http://www.cratejoy.com
Cratejoy as an Employer
3.9/5
Cratejoy has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cratejoy scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cratejoy would recommend the brand to a friend. ENPS measures how likely Cratejoy employees would recommend working at Cratejoy to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
