16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Credera
Marketing or Exec? Claim Your Free Account
About Credera's Brand
Credera provides management consulting, technology solutions, and business intelligence services.
Brand at a Glance
57%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Credera NPS
Credera's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether Credera's customers would recommend using the product based on a scale of -100 to 100.
Credera Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
Credera NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 11 | Sep 2022 | 11 |
Oct 2022 27 | Oct 2022 | 27 |
Oct 2023 7 | Oct 2023 | 7 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 5 | Feb 2024 | 5 |
Apr 2024 11 | Apr 2024 | 11 |
Oct 2024 15 | Oct 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Credera NPS by Gender
Credera's NPS was rated -34 by Female customers on Comparably.
Female
-34
Credera's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Credera's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Credera Customer Reviews
Out of the 3 Credera customer reviews 0 were positive and 3 were constructive. Credera customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Credera Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Credera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Credera Customer Loyalty Score by Gender
Credera's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Credera.
Female
40%
Yes
Male
N/A
Yes
Credera Product Quality
3.6/5
Credera has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Credera's overall Product Quality score rated by its users and customers.
Credera Product Information
Credera’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.credera.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Small Business Services
Quick Insights into Credera Product Quality
Credera's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Credera's Product Quality.
Ranked Credera Product Quality the Highest
Credera Product Quality Score by Gender
Credera's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Credera.
Female
3.8/5
Male
N/A
Credera Pricing
Credera ROI & Value For Money
3.5/5
Credera has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Credera's overall ROI score rated by its users and customers.
Quick Insights into Credera ROI
Credera's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Credera's ROI score.
Ranked Credera ROI the Highest
Credera ROI Score by Gender
Credera's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Credera.
Female
3.8/5
Male
N/A
Credera Customer Satisfaction (CSAT)
Credera Customer Satisfaction (CSAT) Score
60 / 100
Credera has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Credera Customer Satisfaction
Credera's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Credera's Customer Satisfaction.
Ranked Credera Customer Satisfaction the Highest
Credera Customer Satisfaction Score by Gender
Credera's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Credera.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Credera Customer Service
3.4/5
Credera has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Credera's overall Customer Service score rated by its users and customers.
About Credera's Customer Service
Address
The Colonnade, 15303 Dallas Parkway, Suite 300, Addison, TX
Website
http://www.credera.com
Phone Number
(972) 692-0010
Quick Insights into Credera Customer Service
Credera's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Credera's Customer Service score.
Ranked Credera Customer Service the Highest
Credera Customer Service Score by Gender
Credera's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Credera.
Female
3.8/5
Male
N/A
Credera as an Employer
4.3/5
Credera has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Credera scored a 16 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Credera would recommend the brand to a friend. ENPS measures how likely Credera employees would recommend working at Credera to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
