50
NPS
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Brand Page
Credico
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About Credico's Brand
Credico helps companies that want to grow their customer base by simplifying the work of coordinating sales efforts. We use face-to-face interactions and creative technology applications to build customer relationships and amplify impact.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Credico NPS
Credico's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Credico's customers would recommend using the product based on a scale of -100 to 100.
Credico Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Credico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Feb 2026 33 | Feb 2026 | 33 |
Mar 2026 50 | Mar 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Credico Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Credico users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Credico Product Quality
3.7/5
Credico has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Credico's overall Product Quality score rated by its users and customers.
Credico Product Information
Credico’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.credico.com/
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Credico Pricing
Credico ROI & Value For Money
5/5
Credico has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Credico's overall ROI score rated by its users and customers.
Credico Customer Satisfaction (CSAT)
Credico Customer Satisfaction (CSAT) Score
67 / 100
Credico has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Credico Customer Service
5/5
Credico has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Credico's overall Customer Service score rated by its users and customers.
About Credico's Customer Service
Address
550 W Van Buren St, Chicago, IL 60607
Website
https://www.credico.com/
Credico's Social Links
Credico as an Employer
3.2/5
Credico has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Credico scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Credico would recommend the brand to a friend. ENPS measures how likely Credico employees would recommend working at Credico to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
