-44
NPS
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Credit Acceptance
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About Credit Acceptance's Brand
Credit Acceptance (NASDAQ: CACC) is a 1,300+ employee, Michigan-based indirect finance company with 2013 operating revenues of $682M.
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Credit Acceptance NPS
Credit Acceptance's Net Promoter Score (NPS) is a -44 with 25% Promoters, 6% Passives, and 69% Detractors. Net Promoter Score tracks whether Credit Acceptance's customers would recommend using the product based on a scale of -100 to 100.
Credit Acceptance Overall NPS
| 25% | Promoters |
|---|---|
| 6% | Passives |
| 69% | Detractors |
Credit Acceptance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -59 | Aug 2023 | -59 |
Sep 2023 -60 | Sep 2023 | -60 |
Oct 2023 -62 | Oct 2023 | -62 |
Dec 2023 -54 | Dec 2023 | -54 |
Jan 2024 -57 | Jan 2024 | -57 |
Feb 2024 -51 | Feb 2024 | -51 |
Mar 2024 -48 | Mar 2024 | -48 |
Apr 2024 -42 | Apr 2024 | -42 |
Jun 2024 -39 | Jun 2024 | -39 |
Jul 2024 -41 | Jul 2024 | -41 |
Sep 2024 -43 | Sep 2024 | -43 |
May 2026 -43 | May 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Credit Acceptance NPS by Gender
Male customers rated Credit Acceptance's NPS 26 points higher than Female customers.
Male
-34
Credit Acceptance's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-60
Credit Acceptance's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Credit Acceptance NPS by Ethnicity
Credit Acceptance's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Credit Acceptance NPS by Usage
Credit Acceptance's NPS was rated the highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Credit Acceptance Customer Reviews
Out of the 2 Credit Acceptance customer reviews 1 was positive and 1 was constructive. Credit Acceptance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Credit Acceptance Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Credit Acceptance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Credit Acceptance Customer Loyalty Score by Gender
Female customers rated Credit Acceptance's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Credit Acceptance.
Male
70%
Yes
Female
82%
Yes
Credit Acceptance Customer Loyalty Score by Ethnicity
Credit Acceptance's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Credit Acceptance.
78
out of 100
Caucasian
Credit Acceptance Customer Loyalty Score by Usage
Credit Acceptance's Customer Loyalty score was rated the highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Credit Acceptance Product Quality
2.2/5
Credit Acceptance has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Credit Acceptance's overall Product Quality score rated by its users and customers.
Credit Acceptance Product Information
Credit Acceptance’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Credit Acceptance Product Quality
Credit Acceptance's Product Quality score was rated highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and rated lowest by customers who have used Credit Acceptance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Credit Acceptance's Product Quality.
Ranked Credit Acceptance Product Quality the Highest
Ranked Credit Acceptance Product Quality the Lowest
Credit Acceptance Product Quality Score by Gender
Female customers rated Credit Acceptance's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Credit Acceptance.
Male
2/5
Female
2.1/5
Credit Acceptance Product Quality Score by Ethnicity
Credit Acceptance's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Credit Acceptance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Credit Acceptance Product Quality Score by Usage
Credit Acceptance's Product Quality score was rated the highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Credit Acceptance Pricing
Credit Acceptance ROI & Value For Money
1.7/5
Credit Acceptance has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Credit Acceptance's overall ROI score rated by its users and customers.
Quick Insights into Credit Acceptance ROI
Credit Acceptance's ROI score was rated highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and rated lowest by customers who have used Credit Acceptance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Credit Acceptance's ROI score.
Ranked Credit Acceptance ROI the Highest
Ranked Credit Acceptance ROI the Lowest
Credit Acceptance ROI Score by Gender
Male customers rated Credit Acceptance's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Credit Acceptance.
Male
2/5
Female
1.8/5
Credit Acceptance ROI Score by Ethnicity
Credit Acceptance's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Credit Acceptance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Credit Acceptance ROI Score by Usage
Credit Acceptance's ROI score was rated the highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Credit Acceptance Customer Satisfaction (CSAT)
Credit Acceptance Customer Satisfaction (CSAT) Score
35 / 100
Credit Acceptance has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Credit Acceptance Customer Satisfaction
Credit Acceptance's Customer Satisfaction score was rated highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and rated lowest by customers who have used Credit Acceptance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Credit Acceptance's Customer Satisfaction.
Ranked Credit Acceptance Customer Satisfaction the Highest
Ranked Credit Acceptance Customer Satisfaction the Lowest
Credit Acceptance Customer Satisfaction Score by Gender
Female customers rated Credit Acceptance's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Credit Acceptance.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Credit Acceptance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Credit Acceptance's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Credit Acceptance.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Credit Acceptance Customer Satisfaction Score by Usage
Credit Acceptance's Customer Satisfaction score was rated the highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Credit Acceptance Customer Service
1.8/5
Credit Acceptance has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Credit Acceptance's overall Customer Service score rated by its users and customers.
About Credit Acceptance's Customer Service
Address
25505 West Twelve Mile Road, Southfield, MI
Website
http://www.creditacceptance.com/
Phone Number
248-353-2700
Quick Insights into Credit Acceptance Customer Service
Credit Acceptance's Customer Service score was rated highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and rated lowest by customers who have used Credit Acceptance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Credit Acceptance's Customer Service score.
Ranked Credit Acceptance Customer Service the Highest
Ranked Credit Acceptance Customer Service the Lowest
Credit Acceptance Customer Service Score by Gender
Male customers rated Credit Acceptance's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Credit Acceptance.
Male
2/5
Female
1.8/5
Credit Acceptance Customer Service Score by Ethnicity
Credit Acceptance's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Credit Acceptance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Credit Acceptance Customer Service Score by Usage
Credit Acceptance's Customer Service score was rated the highest by customers who have used Credit Acceptance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Credit Acceptance as an Employer
4.3/5
Credit Acceptance has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Credit Acceptance scored a -44 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Credit Acceptance would recommend the brand to a friend. ENPS measures how likely Credit Acceptance employees would recommend working at Credit Acceptance to a friend.
Net Promoter Score
-44
NPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 50% | Promoters |
|---|---|
| 11% | Passive |
| 39% | Detractors |
