-51
NPS
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CREDIT ACCEPTANCE CORPORATION
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About CREDIT ACCEPTANCE CORPORATION's Brand
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
2.2/5
Customer Service
CREDIT ACCEPTANCE CORPORATION NPS
CREDIT ACCEPTANCE CORPORATION's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether CREDIT ACCEPTANCE CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
CREDIT ACCEPTANCE CORPORATION Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
CREDIT ACCEPTANCE CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jul 2024 -75 | Jul 2024 | -75 |
Sep 2024 -40 | Sep 2024 | -40 |
Oct 2024 -51 | Oct 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CREDIT ACCEPTANCE CORPORATION Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CREDIT ACCEPTANCE CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CREDIT ACCEPTANCE CORPORATION Product Quality
2.8/5
CREDIT ACCEPTANCE CORPORATION has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CREDIT ACCEPTANCE CORPORATION's overall Product Quality score rated by its users and customers.
CREDIT ACCEPTANCE CORPORATION Product Information
CREDIT ACCEPTANCE CORPORATION’s product quality score is a 2.8 out of 5 as rated by its users and customers.
Industry
Tech
CREDIT ACCEPTANCE CORPORATION Pricing
CREDIT ACCEPTANCE CORPORATION ROI & Value For Money
3/5
CREDIT ACCEPTANCE CORPORATION has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CREDIT ACCEPTANCE CORPORATION Customer Satisfaction (CSAT)
CREDIT ACCEPTANCE CORPORATION Customer Satisfaction (CSAT) Score
40 / 100
CREDIT ACCEPTANCE CORPORATION has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CREDIT ACCEPTANCE CORPORATION Customer Service
2.2/5
CREDIT ACCEPTANCE CORPORATION has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About CREDIT ACCEPTANCE CORPORATION's Customer Service
Address
Orange, CA 48034
Website
http://www.creditacceptance.com
CREDIT ACCEPTANCE CORPORATION as an Employer
3.4/5
CREDIT ACCEPTANCE CORPORATION has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
CEO of CREDIT ACCEPTANCE CORPORATION
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CREDIT ACCEPTANCE CORPORATION scored a -51 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of CREDIT ACCEPTANCE CORPORATION would recommend the brand to a friend. ENPS measures how likely CREDIT ACCEPTANCE CORPORATION employees would recommend working at CREDIT ACCEPTANCE CORPORATION to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
