19
NPS
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Credit Sesame
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About Credit Sesame's Brand
Credit Sesame is an online tool that enables users to save money on mortgage and loans by unlocking their credit potential.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Credit Sesame NPS
Credit Sesame's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Credit Sesame's customers would recommend using the product based on a scale of -100 to 100.
Credit Sesame Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Credit Sesame NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Dec 2020 -50 | Dec 2020 | -50 |
Aug 2021 -25 | Aug 2021 | -25 |
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 17 | Apr 2022 | 17 |
May 2022 -1 | May 2022 | -1 |
Mar 2023 13 | Mar 2023 | 13 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2024 30 | Oct 2024 | 30 |
Feb 2025 18 | Feb 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Credit Sesame Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Credit Sesame users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Credit Sesame Product Quality
3.8/5
Credit Sesame has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Credit Sesame's overall Product Quality score rated by its users and customers.
Credit Sesame Product Information
Credit Sesame’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://creditsesame.com
- Company Size
- 51-200 Employees
Industry
Consumer Services
FinTech
Credit Sesame Pricing
Credit Sesame ROI & Value For Money
3.7/5
Credit Sesame has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Credit Sesame Customer Satisfaction (CSAT)
Credit Sesame Customer Satisfaction (CSAT) Score
71 / 100
Credit Sesame has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Credit Sesame Customer Service
3.6/5
Credit Sesame has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Credit Sesame's overall Customer Service score rated by its users and customers.
About Credit Sesame's Customer Service
Address
607 A West Dana St., Mountain View, CA 94041
Website
http://creditsesame.com
Credit Sesame as an Employer
3.7/5
Credit Sesame has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Credit Sesame scored a 19 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Credit Sesame would recommend the brand to a friend. ENPS measures how likely Credit Sesame employees would recommend working at Credit Sesame to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 61% | Promoters |
|---|---|
| 6% | Passive |
| 33% | Detractors |
