-100
NPS
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Credito Emiliano
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About Credito Emiliano's Brand
Provider of banking and financial services. The bank offers consumer and business banking deposit products and services checking, savings accounts, certificate of deposits, money market deposit accounts, individual retirement, retirement savings, Internet banking and cash management services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Credito Emiliano NPS
Credito Emiliano's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Credito Emiliano's customers would recommend using the product based on a scale of -100 to 100.
Credito Emiliano Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Credito Emiliano NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Credito Emiliano Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Credito Emiliano users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Credito Emiliano Product Quality
5/5
Credito Emiliano has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Credito Emiliano's overall Product Quality score rated by its users and customers.
Credito Emiliano Product Information
Credito Emiliano’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.credem.it
- Company Size
- 5,001-10,000 Employees
Credito Emiliano Pricing
Credito Emiliano ROI & Value For Money
5/5
Credito Emiliano has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Credito Emiliano's overall ROI score rated by its users and customers.
Credito Emiliano Customer Satisfaction (CSAT)
Credito Emiliano Customer Satisfaction (CSAT) Score
100 / 100
Credito Emiliano has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Credito Emiliano Customer Service
5/5
Credito Emiliano has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Credito Emiliano's overall Customer Service score rated by its users and customers.
About Credito Emiliano's Customer Service
Address
Via Emilia San Pietro 4, Reggio Emilia, 42100
Website
www.credem.it
Phone Number
7
Consumer vs. Employees
Credito Emiliano scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Credito Emiliano would recommend the brand to a friend. ENPS measures how likely Credito Emiliano employees would recommend working at Credito Emiliano to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
