-46
NPS
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Crescent Hotels & Resorts
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About Crescent Hotels & Resorts' Brand
Crescent Hotels & Resorts is a hotel management firm that owns and operates hotels and resorts.
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Crescent Hotels & Resorts CMO
Crescent Hotels & Resorts NPS
Crescent Hotels & Resorts's Net Promoter Score (NPS) is a -46 with 27% Promoters, 0% Passives, and 73% Detractors. Net Promoter Score tracks whether Crescent Hotels & Resorts's customers would recommend using the product based on a scale of -100 to 100.
Crescent Hotels & Resorts Overall NPS
| 27% | Promoters |
|---|---|
| 0% | Passives |
| 73% | Detractors |
Crescent Hotels & Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -20 | Nov 2022 | -20 |
Apr 2023 -33 | Apr 2023 | -33 |
Sep 2023 -43 | Sep 2023 | -43 |
Nov 2023 -50 | Nov 2023 | -50 |
Feb 2024 -55 | Feb 2024 | -55 |
Apr 2025 -60 | Apr 2025 | -60 |
Jun 2025 -45 | Jun 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crescent Hotels & Resorts Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Crescent Hotels & Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crescent Hotels & Resorts Product Quality
2.5/5
Crescent Hotels & Resorts has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crescent Hotels & Resorts' overall Product Quality score rated by its users and customers.
Crescent Hotels & Resorts Product Information
Crescent Hotels & Resorts’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.chrco.com/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Crescent Hotels & Resorts Pricing
Crescent Hotels & Resorts ROI & Value For Money
2.6/5
Crescent Hotels & Resorts has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Crescent Hotels & Resorts' overall ROI score rated by its users and customers.
Crescent Hotels & Resorts Customer Satisfaction (CSAT)
Crescent Hotels & Resorts Customer Satisfaction (CSAT) Score
33 / 100
Crescent Hotels & Resorts has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crescent Hotels & Resorts Customer Service
2.7/5
Crescent Hotels & Resorts has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Crescent Hotels & Resorts' overall Customer Service score rated by its users and customers.
About Crescent Hotels & Resorts's Customer Service
Address
Fairfax, VA
Website
http://www.chrco.com/
Crescent Hotels & Resorts as an Employer
2.5/5
Crescent Hotels & Resorts has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Crescent Hotels & Resorts
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Crescent Hotels & Resorts scored a -46 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Crescent Hotels & Resorts would recommend the brand to a friend. ENPS measures how likely Crescent Hotels & Resorts employees would recommend working at Crescent Hotels & Resorts to a friend.
Net Promoter Score
-46
NPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 38% | Promoters |
|---|---|
| 7% | Passive |
| 55% | Detractors |
