0
NPS
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Brand Page
Crisp Video
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About Crisp Video's Brand
Crisp Video Group is a national video marketing and video production company that helps companies get noticed, enhance their brand, and grow their business.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4/5
Customer Service
Crisp Video NPS
Crisp Video's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Crisp Video's customers would recommend using the product based on a scale of -100 to 100.
Crisp Video Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Crisp Video NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crisp Video Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Crisp Video users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crisp Video Product Quality
5/5
Crisp Video has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crisp Video's overall Product Quality score rated by its users and customers.
Crisp Video Product Information
Crisp Video’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://crispvideo.com/
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Crisp Video Pricing
Crisp Video ROI & Value For Money
5/5
Crisp Video has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crisp Video's overall ROI score rated by its users and customers.
Crisp Video Customer Satisfaction (CSAT)
Crisp Video Customer Satisfaction (CSAT) Score
100 / 100
Crisp Video has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crisp Video Customer Service
4/5
Crisp Video has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Crisp Video's overall Customer Service score rated by its users and customers.
About Crisp Video's Customer Service
Address
2282 Defoor Hills Rd NW Ste 150, Suite 150,, Atlanta, GA 30318
Website
http://crispvideo.com/
Phone Number
(404) 267-9240
Crisp Video's Social Links
Crisp Video as an Employer
4.2/5
Crisp Video has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crisp Video scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Crisp Video would recommend the brand to a friend. ENPS measures how likely Crisp Video employees would recommend working at Crisp Video to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
