42
NPS
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Criteria Corp
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About Criteria Corp's Brand
We help companies make better talent decisions through data-driven assessments.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Criteria Corp NPS
Criteria Corp's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Criteria Corp's customers would recommend using the product based on a scale of -100 to 100.
Criteria Corp Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Criteria Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
Oct 2024 33 | Oct 2024 | 33 |
Oct 2025 43 | Oct 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Criteria Corp Customer Reviews
Out of the 2 Criteria Corp customer reviews 2 were positive and 0 were constructive. Criteria Corp customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Criteria Corp Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Criteria Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Criteria Corp Product Quality
3.7/5
Criteria Corp has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Criteria Corp's overall Product Quality score rated by its users and customers.
Criteria Corp Product Information
Criteria Corp’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Criteria Corp Pricing
Criteria Corp ROI & Value For Money
3.6/5
Criteria Corp has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Criteria Corp Customer Satisfaction (CSAT)
Criteria Corp Customer Satisfaction (CSAT) Score
100 / 100
Criteria Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Criteria Corp Customer Service
3.7/5
Criteria Corp has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Criteria Corp's Customer Service
Address
750 N. San Vicente Blvd. Suite 1500 E. Tower, West Hollywood, CA 90069
Website
https://www.criteriacorp.com/
Phone Number
3102788649
Criteria Corp's Social Links
Criteria Corp as an Employer
4.1/5
Criteria Corp has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Criteria Corp scored a 42 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Criteria Corp would recommend the brand to a friend. ENPS measures how likely Criteria Corp employees would recommend working at Criteria Corp to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 61% | Promoters |
|---|---|
| 33% | Passive |
| 6% | Detractors |
