100
NPS
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CRITICALRIVER INC.
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About CRITICALRIVER INC. Brand
CriticalRiver Inc. is an AI-first technology services firm focused on accelerating business outcomes through speed, agility, and innovation. Our team of Investigators, Builders, and Imagineers delivers bite-size, outcome-based pathways to maximize returns on innovation investments. We help enterprises get more from what they already run by optimizing existing systems for higher ROI, automating manual workflows, and deploying pre-built vertical solutions for faster value realization. We also design and build new platforms powered by Agentic AI to accelerate development and delivery cycles. Founded in 2014 and headquartered in Pleasanton, California, CriticalRiver supports a global client base with deep expertise in machine learning, predictive analytics, and intelligent automation, enabling organizations to adopt emerging technologies while preserving long-term operational value.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
CRITICALRIVER INC. NPS
CRITICALRIVER INC.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CRITICALRIVER INC.'s customers would recommend using the product based on a scale of -100 to 100.
CRITICALRIVER INC. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CRITICALRIVER INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CRITICALRIVER INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CRITICALRIVER INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CRITICALRIVER INC. Product Quality
5/5
CRITICALRIVER INC. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CRITICALRIVER INC. Product Information
CRITICALRIVER INC.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://criticalriver.com
- Company Size
- 501-1,000 Employees
Industry
Information Services
Tech
AI, Big Data and Analytics
CRITICALRIVER INC. Pricing
CRITICALRIVER INC. ROI & Value For Money
1.5/5
CRITICALRIVER INC. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CRITICALRIVER INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CRITICALRIVER INC. Customer Service
5/5
CRITICALRIVER INC. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CRITICALRIVER INC.'s Customer Service
Address
4750 Willow Road, Suite200 Pleasanton, CA 94588, Pleasanton, CA 94588
Website
https://criticalriver.com
Phone Number
+1-844-228-5319
CRITICALRIVER INC.'s Social Links
CRITICALRIVER INC. as an Employer
4.7/5
CRITICALRIVER INC. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CRITICALRIVER INC. scored a 100 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of CRITICALRIVER INC. would recommend the brand to a friend. ENPS measures how likely CRITICALRIVER INC. employees would recommend working at CRITICALRIVER INC. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 66% | Promoters |
|---|---|
| 21% | Passive |
| 13% | Detractors |
