0
NPS
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Crocus Technology
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About Crocus Technology's Brand
Crocus Technology provides magnetic random access memory products and technologies for the semiconductor and electronic systems industries.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Crocus Technology NPS
Crocus Technology's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Crocus Technology's customers would recommend using the product based on a scale of -100 to 100.
Crocus Technology Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Crocus Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crocus Technology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Crocus Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crocus Technology Product Quality
2.5/5
Crocus Technology has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crocus Technology's overall Product Quality score rated by its users and customers.
Crocus Technology Product Information
Crocus Technology’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
Crocus Technology Pricing
Crocus Technology ROI & Value For Money
5/5
Crocus Technology has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crocus Technology's overall ROI score rated by its users and customers.
Crocus Technology Customer Satisfaction (CSAT)
Crocus Technology Customer Satisfaction (CSAT) Score
100 / 100
Crocus Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crocus Technology Customer Service
5/5
Crocus Technology has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crocus Technology's overall Customer Service score rated by its users and customers.
About Crocus Technology's Customer Service
Address
Crocus Technology, 2380 Walsh Ave. Santa Clara, Santa Clara, CA
Website
http://www.crocus-technology.com
Phone Number
+1 408 732 0000
Consumer vs. Employees
Crocus Technology scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Crocus Technology would recommend the brand to a friend. ENPS measures how likely Crocus Technology employees would recommend working at Crocus Technology to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
