100
NPS
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Crompton Greaves Consumer Electricals
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About Crompton Greaves Consumer Electricals' Brand
Manufacturer of household appliances. The business unit offers fans, light sources and luminaires, pumps and household appliances such as geysers, mixer grinders, toasters, irons and electric lanterns.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Crompton Greaves Consumer Electricals NPS
Crompton Greaves Consumer Electricals's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Crompton Greaves Consumer Electricals's customers would recommend using the product based on a scale of -100 to 100.
Crompton Greaves Consumer Electricals Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Crompton Greaves Consumer Electricals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crompton Greaves Consumer Electricals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crompton Greaves Consumer Electricals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crompton Greaves Consumer Electricals Product Quality
3.5/5
Crompton Greaves Consumer Electricals has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crompton Greaves Consumer Electricals' overall Product Quality score rated by its users and customers.
Crompton Greaves Consumer Electricals Product Information
Crompton Greaves Consumer Electricals’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.crompton.co.in
- Company Size
- 1,001-5,000 Employees
Crompton Greaves Consumer Electricals Pricing
Crompton Greaves Consumer Electricals ROI & Value For Money
3.8/5
Crompton Greaves Consumer Electricals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Crompton Greaves Consumer Electricals Customer Satisfaction (CSAT)
Crompton Greaves Consumer Electricals Customer Satisfaction (CSAT) Score
100 / 100
Crompton Greaves Consumer Electricals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crompton Greaves Consumer Electricals Customer Service
4.2/5
Crompton Greaves Consumer Electricals has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Crompton Greaves Consumer Electricals's Customer Service
Address
6th Floor, CG House, Mumbai, 400030
Website
www.crompton.co.in
Phone Number
7
Consumer vs. Employees
Crompton Greaves Consumer Electricals scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Crompton Greaves Consumer Electricals would recommend the brand to a friend. ENPS measures how likely Crompton Greaves Consumer Electricals employees would recommend working at Crompton Greaves Consumer Electricals to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
