6
NPS
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Cross River Bank
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About Cross River Bank's Brand
Cross River Bank is a provider of personal and business banking products and services to individuals and businesses.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Cross River Bank CMO
Randi Schochet
Randi Schochet serves as the Chief Marketing Officer of Cross River Bank. Randi started at Cross River Bank in December of 2016. Randi currently resides in Greater New York City Area.
Cross River Bank NPS
Cross River Bank's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether Cross River Bank's customers would recommend using the product based on a scale of -100 to 100.
Cross River Bank Overall NPS
| 44% | Promoters |
|---|---|
| 18% | Passives |
| 38% | Detractors |
Cross River Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 20 | May 2023 | 20 |
Jul 2023 9 | Jul 2023 | 9 |
Aug 2023 12 | Aug 2023 | 12 |
Sep 2023 11 | Sep 2023 | 11 |
Jan 2024 12 | Jan 2024 | 12 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 7 | May 2024 | 7 |
Jun 2024 10 | Jun 2024 | 10 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 3 | Jan 2025 | 3 |
Jul 2025 6 | Jul 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cross River Bank NPS by Ethnicity
Cross River Bank's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Cross River Bank NPS by Usage
Cross River Bank's NPS was rated 40 points by customers who have used Cross River Bank's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
Cross River Bank Customer Reviews
Out of the 2 Cross River Bank customer reviews 2 were positive and 0 were constructive. Cross River Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cross River Bank Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Cross River Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cross River Bank Customer Loyalty Score by Ethnicity
Cross River Bank's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cross River Bank.
82
out of 100
Caucasian
Cross River Bank Customer Loyalty Score by Usage
Cross River Bank's Customer Loyalty score was rated 82% by customers who have used Cross River Bank's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cross River Bank Product Quality
3.2/5
Cross River Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Cross River Bank Product Information
Cross River Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.crossriverbank.com
- Company Size
- 51-200 Employees
Industry
Banking
FinTech
Quick Insights into Cross River Bank Product Quality
Cross River Bank's Product Quality score was rated highest by customers who have used Cross River Bank's products/services for Less than 1 Year.
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Ranked Cross River Bank Product Quality the Highest
Cross River Bank Product Quality Score by Ethnicity
Cross River Bank's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cross River Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Cross River Bank Product Quality Score by Usage
Cross River Bank's Product Quality score was rated 3.7 stars by customers who have used Cross River Bank's products/services for Less than 1 Year.
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Cross River Bank Pricing
Cross River Bank ROI & Value For Money
2.9/5
Cross River Bank has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Cross River Bank ROI
Cross River Bank's ROI score was rated highest by customers who have used Cross River Bank's products/services for Less than 1 Year.
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Ranked Cross River Bank ROI the Highest
Cross River Bank ROI Score by Ethnicity
Cross River Bank's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cross River Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Cross River Bank ROI Score by Usage
Cross River Bank's ROI score was rated 3.7 stars by customers who have used Cross River Bank's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cross River Bank Customer Satisfaction (CSAT)
Cross River Bank Customer Satisfaction (CSAT) Score
55 / 100
Cross River Bank has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
24%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cross River Bank Customer Satisfaction
Cross River Bank's Customer Satisfaction score was rated highest by customers who have used Cross River Bank's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Cross River Bank's Customer Satisfaction.
Ranked Cross River Bank Customer Satisfaction the Highest
Cross River Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cross River Bank's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cross River Bank.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Cross River Bank Customer Satisfaction Score by Usage
Cross River Bank's Customer Satisfaction score was rated 100 points by customers who have used Cross River Bank's products/services for Less than 1 Year.
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Cross River Bank Customer Service
3/5
Cross River Bank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Cross River Bank's Customer Service
Address
Fort Lee, NJ
Website
www.crossriverbank.com
Quick Insights into Cross River Bank Customer Service
Cross River Bank's Customer Service score was rated highest by customers who have used Cross River Bank's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Cross River Bank's Customer Service score.
Ranked Cross River Bank Customer Service the Highest
Cross River Bank Customer Service Score by Ethnicity
Cross River Bank's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cross River Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Cross River Bank Customer Service Score by Usage
Cross River Bank's Customer Service score was rated 3.8 stars by customers who have used Cross River Bank's products/services for Less than 1 Year.
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Cross River Bank as an Employer
3.3/5
Cross River Bank has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Cross River Bank scored a 6 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Cross River Bank would recommend the brand to a friend. ENPS measures how likely Cross River Bank employees would recommend working at Cross River Bank to a friend.
Net Promoter Score
6
NPS Score
| 44% | Promoters |
|---|---|
| 18% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
