-100
NPS
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Brand Page
CrossAmerica Partners LP
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About CrossAmerica Partners LP's Brand
"CrossAmerica Partners distributes gasoline, diesel fuel & other motor fuels."
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CrossAmerica Partners LP NPS
CrossAmerica Partners LP's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CrossAmerica Partners LP's customers would recommend using the product based on a scale of -100 to 100.
CrossAmerica Partners LP Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CrossAmerica Partners LP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CrossAmerica Partners LP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CrossAmerica Partners LP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CrossAmerica Partners LP Product Quality
1.5/5
CrossAmerica Partners LP has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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CrossAmerica Partners LP Product Information
CrossAmerica Partners LP’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- crossamericapartners.com
- Company Size
- 51-200 Employees
Industry
Tech
Energy
CrossAmerica Partners LP Pricing
CrossAmerica Partners LP ROI & Value For Money
1.5/5
CrossAmerica Partners LP has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CrossAmerica Partners LP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CrossAmerica Partners LP Customer Service
1.5/5
CrossAmerica Partners LP has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CrossAmerica Partners LP's Customer Service
Address
Allentown, PA
Website
crossamericapartners.com
CrossAmerica Partners LP as an Employer
2.2/5
CrossAmerica Partners LP has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of CrossAmerica Partners LP
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CrossAmerica Partners LP scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CrossAmerica Partners LP would recommend the brand to a friend. ENPS measures how likely CrossAmerica Partners LP employees would recommend working at CrossAmerica Partners LP to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
