80
NPS
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CrossCountry Consulting
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About CrossCountry Consulting's Brand
Brand at a Glance
92%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
CrossCountry Consulting NPS
CrossCountry Consulting's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether CrossCountry Consulting's customers would recommend using the product based on a scale of -100 to 100.
CrossCountry Consulting Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
CrossCountry Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 83 | Nov 2022 | 83 |
Jun 2024 85 | Jun 2024 | 85 |
Mar 2025 87 | Mar 2025 | 87 |
Apr 2025 80 | Apr 2025 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CrossCountry Consulting Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of CrossCountry Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CrossCountry Consulting Product Quality
4.5/5
CrossCountry Consulting has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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CrossCountry Consulting Product Information
CrossCountry Consulting’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
CrossCountry Consulting Pricing
CrossCountry Consulting ROI & Value For Money
4.4/5
CrossCountry Consulting has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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CrossCountry Consulting Customer Satisfaction (CSAT)
CrossCountry Consulting Customer Satisfaction (CSAT) Score
86 / 100
CrossCountry Consulting has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CrossCountry Consulting Customer Service
4.4/5
CrossCountry Consulting has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About CrossCountry Consulting's Customer Service
Website
http://www.crosscountry-consulting.com
CrossCountry Consulting as an Employer
4.6/5
CrossCountry Consulting has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CrossCountry Consulting scored a 80 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of CrossCountry Consulting would recommend the brand to a friend. ENPS measures how likely CrossCountry Consulting employees would recommend working at CrossCountry Consulting to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
