40
NPS
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Crossland Construction Company
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About Crossland Construction Company's Brand
If you can dream it, we can build it. Crossland Construction® is a commercial construction company offering our clients a multitude of services. Regardless of project size or complexity, we have the resources to get the job done.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Crossland Construction Company NPS
Crossland Construction Company's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Crossland Construction Company's customers would recommend using the product based on a scale of -100 to 100.
Crossland Construction Company Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Crossland Construction Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 25 | Jun 2023 | 25 |
Jun 2025 40 | Jun 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crossland Construction Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crossland Construction Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crossland Construction Company Product Quality
4/5
Crossland Construction Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Crossland Construction Company's overall Product Quality score rated by its users and customers.
Crossland Construction Company Product Information
Crossland Construction Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.crossland.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Crossland Construction Company Pricing
Crossland Construction Company ROI & Value For Money
3.7/5
Crossland Construction Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Crossland Construction Company Customer Satisfaction (CSAT)
Crossland Construction Company Customer Satisfaction (CSAT) Score
75 / 100
Crossland Construction Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crossland Construction Company Customer Service
3.8/5
Crossland Construction Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Crossland Construction Company's overall Customer Service score rated by its users and customers.
About Crossland Construction Company's Customer Service
Address
833 S. East AVE, Columbus, KS 66725
Website
https://www.crossland.com/
Phone Number
6204291414
Crossland Construction Company's Social Links
Crossland Construction Company as an Employer
4.3/5
Crossland Construction Company has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Crossland Construction Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Crossland Construction Company scored a 40 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Crossland Construction Company would recommend the brand to a friend. ENPS measures how likely Crossland Construction Company employees would recommend working at Crossland Construction Company to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
