-10
NPS
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Crothall Services
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About Crothall Services' Brand
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
2.4/5
Pricing
3/5
Customer Service
Crothall Services NPS
Crothall Services's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Crothall Services's customers would recommend using the product based on a scale of -100 to 100.
Crothall Services Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Crothall Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 -20 | Aug 2022 | -20 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -15 | Nov 2022 | -15 |
Apr 2023 -13 | Apr 2023 | -13 |
Jan 2024 -22 | Jan 2024 | -22 |
Feb 2024 -10 | Feb 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crothall Services Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Crothall Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crothall Services Product Quality
3.3/5
Crothall Services has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Crothall Services Product Information
Crothall Services’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.crothall.com/
- Company Size
- 10,000+ Employees
Crothall Services Pricing
Crothall Services ROI & Value For Money
2.4/5
Crothall Services has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Crothall Services Customer Satisfaction (CSAT)
Crothall Services Customer Satisfaction (CSAT) Score
50 / 100
Crothall Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crothall Services Customer Service
3/5
Crothall Services has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Crothall Services's Customer Service
Website
https://www.crothall.com/
Crothall Services as an Employer
2.5/5
Crothall Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Crothall Services scored a -10 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Crothall Services would recommend the brand to a friend. ENPS measures how likely Crothall Services employees would recommend working at Crothall Services to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 34% | Promoters |
|---|---|
| 10% | Passive |
| 56% | Detractors |
