-100
NPS
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Crowd Favorite
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About Crowd Favorite's Brand
Crowd Favorite is a web development agency focusing on digital strategy and design, technology development, and maintenance.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Crowd Favorite NPS
Crowd Favorite's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Crowd Favorite's customers would recommend using the product based on a scale of -100 to 100.
Crowd Favorite Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Crowd Favorite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crowd Favorite Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Crowd Favorite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crowd Favorite Product Quality
1.5/5
Crowd Favorite has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowd Favorite's overall Product Quality score rated by its users and customers.
Crowd Favorite Product Information
Crowd Favorite’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://crowdfavorite.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Crowd Favorite Pricing
Crowd Favorite ROI & Value For Money
1.5/5
Crowd Favorite has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowd Favorite's overall ROI score rated by its users and customers.
Crowd Favorite Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crowd Favorite Customer Service
2/5
Crowd Favorite has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowd Favorite's overall Customer Service score rated by its users and customers.
About Crowd Favorite's Customer Service
Address
8465 W Sahara Ave. Ste. 111-164, Las Vegas, NV 89117
Website
http://crowdfavorite.com
Phone Number
3102951906
Crowd Favorite as an Employer
3.6/5
Crowd Favorite has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Crowd Favorite scored a -100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Crowd Favorite would recommend the brand to a friend. ENPS measures how likely Crowd Favorite employees would recommend working at Crowd Favorite to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
