41
NPS
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Brand Page
Ceros
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About Ceros' Brand
Crowd Fusion is a cloud-native publishing platform and CMS that media brands use to create content.
Brand at a Glance
4.3/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Ceros NPS
Ceros's Net Promoter Score (NPS) is a 41 with 61% Promoters, 19% Passives, and 20% Detractors. Net Promoter Score tracks whether Ceros's customers would recommend using the product based on a scale of -100 to 100.
Ceros Overall NPS
| 61% | Promoters |
|---|---|
| 19% | Passives |
| 20% | Detractors |
Ceros NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 41 | Aug 2020 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ceros NPS by Usage
Ceros's NPS was rated the highest by customers who have used Ceros's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Ceros Product Quality
4.3/5
Ceros has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Ceros Product Information
Ceros serves markets in the United States. Ceros supports Web devices and offers products for medium and large sized businesses.
Ceros’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.ceros.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Mobile Marketing Software
Online Marketing Software
Content Marketing Software
Web Design Software
Brand Management Software
Graphic Design Software
Ceros Pricing
Ceros ROI & Value For Money
3.6/5
Ceros has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ceros Pricing Plans
Ceros has a pricing structure that accommodates medium and large businesses.
Who Uses Ceros?
Medium Businesses
Large Enterprises
Ceros Customer Service
3.7/5
Ceros has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ceros's Customer Service
Address
New York City, NY
Website
http://www.ceros.com
Consumer vs. Employees
Ceros scored a 41 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ceros would recommend the brand to a friend. ENPS measures how likely Ceros employees would recommend working at Ceros to a friend.
Net Promoter Score
41
NPS Score
| 61% | Promoters |
|---|---|
| 19% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
