50
NPS
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CrowdFlower Inc.
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About CrowdFlower Inc. Brand
CrowdFlower is the essential human-in-the-loop platform to help data scientists collect, clean and label data to make it useful.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
CrowdFlower Inc. NPS
CrowdFlower Inc.'s Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether CrowdFlower Inc.'s customers would recommend using the product based on a scale of -100 to 100.
CrowdFlower Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
CrowdFlower Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CrowdFlower Inc. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CrowdFlower Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CrowdFlower Inc. Product Quality
4.5/5
CrowdFlower Inc. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CrowdFlower Inc. overall Product Quality score rated by its users and customers.
CrowdFlower Inc. Product Information
CrowdFlower Inc.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.crowdflower.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
FinTech
SaaS
CrowdFlower Inc. Pricing
CrowdFlower Inc. ROI & Value For Money
3.7/5
CrowdFlower Inc. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CrowdFlower Inc. Customer Satisfaction (CSAT)
CrowdFlower Inc. Customer Satisfaction (CSAT) Score
100 / 100
CrowdFlower Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CrowdFlower Inc. Customer Service
4.2/5
CrowdFlower Inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About CrowdFlower Inc.'s Customer Service
Address
2111 Mission Street, Suite 302, San Francisco, CA
Website
http://www.crowdflower.com
Phone Number
(141) 565-1448
CrowdFlower Inc. as an Employer
3.5/5
CrowdFlower Inc. has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CrowdFlower Inc. scored a 50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of CrowdFlower Inc. would recommend the brand to a friend. ENPS measures how likely CrowdFlower Inc. employees would recommend working at CrowdFlower Inc. to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
