49
NPS
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Brand Page
Crowdin
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About Crowdin's Brand
Crowdin is a complete solution to make your website or software universally accessible through translation.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Crowdin NPS
Crowdin's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Crowdin's customers would recommend using the product based on a scale of -100 to 100.
Crowdin Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Crowdin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
May 2023 50 | May 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crowdin Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crowdin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crowdin Product Quality
3.9/5
Crowdin has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowdin's overall Product Quality score rated by its users and customers.
Crowdin Product Information
Crowdin serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Crowdin supports Web devices and offers products for small, medium, and large sized businesses.
Crowdin’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://crowdin.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Localization & Translation Software
Crowdin Pricing
Crowdin ROI & Value For Money
3.9/5
Crowdin has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowdin's overall ROI score rated by its users and customers.
Crowdin Pricing Plans
Crowdin has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Crowdin uses a subscription model.
Who Uses Crowdin?
Small Businesses
Medium Businesses
Large Enterprises
Crowdin Customer Satisfaction (CSAT)
Crowdin Customer Satisfaction (CSAT) Score
100 / 100
Crowdin has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crowdin Customer Service
4/5
Crowdin has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowdin's overall Customer Service score rated by its users and customers.
About Crowdin's Customer Service
Address
46000 Ukraine
Website
https://crowdin.com/
Phone Number
+380 91 914 1651
Crowdin as an Employer
4.6/5
Crowdin has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crowdin scored a 49 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Crowdin would recommend the brand to a friend. ENPS measures how likely Crowdin employees would recommend working at Crowdin to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
