15
NPS
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CrowdRise
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About CrowdRise's Brand
Crowdrise is about giving back, raising lots of money for great causes, and having the most fun in the world while doing it.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
CrowdRise NPS
CrowdRise's Net Promoter Score (NPS) is a 15 with 53% Promoters, 9% Passives, and 38% Detractors. Net Promoter Score tracks whether CrowdRise's customers would recommend using the product based on a scale of -100 to 100.
CrowdRise Overall NPS
| 53% | Promoters |
|---|---|
| 9% | Passives |
| 38% | Detractors |
CrowdRise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 22 | Aug 2020 | 22 |
Apr 2022 22 | Apr 2022 | 22 |
Aug 2022 13 | Aug 2022 | 13 |
Jun 2023 17 | Jun 2023 | 17 |
Feb 2024 18 | Feb 2024 | 18 |
Apr 2025 16 | Apr 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CrowdRise NPS by Usage
CrowdRise's NPS was rated the highest by customers who have used CrowdRise's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 7 | 2 to 5 Years | 7 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
CrowdRise Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CrowdRise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CrowdRise Product Quality
3.7/5
CrowdRise has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CrowdRise Product Information
CrowdRise serves markets in the United States and Canada.
CrowdRise’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.crowdrise.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
FinTech
Social
Languages Supported
English
Product Type
Nonprofit Software
Fundraising Software
CrowdRise Pricing
CrowdRise ROI & Value For Money
3.8/5
CrowdRise has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CrowdRise's overall ROI score rated by its users and customers.
CrowdRise Customer Satisfaction (CSAT)
CrowdRise Customer Satisfaction (CSAT) Score
50 / 100
CrowdRise has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CrowdRise Customer Service
3.8/5
CrowdRise has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CrowdRise's overall Customer Service score rated by its users and customers.
About CrowdRise's Customer Service
Address
100 Michigan Ave, Detroit, MI 48226-2623
Website
http://www.crowdrise.com
CrowdRise as an Employer
2.8/5
CrowdRise has a 2.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CrowdRise scored a 15 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of CrowdRise would recommend the brand to a friend. ENPS measures how likely CrowdRise employees would recommend working at CrowdRise to a friend.
Net Promoter Score
15
NPS Score
| 53% | Promoters |
|---|---|
| 9% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
