37
NPS
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Crowe
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About Crowe's Brand
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Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Crowe CMO
Crowe NPS
Crowe 's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Crowe 's customers would recommend using the product based on a scale of -100 to 100.
Crowe Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Crowe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 24 | Aug 2022 | 24 |
Sep 2022 28 | Sep 2022 | 28 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 36 | Dec 2022 | 36 |
Mar 2023 31 | Mar 2023 | 31 |
Apr 2023 34 | Apr 2023 | 34 |
Jun 2023 38 | Jun 2023 | 38 |
Jul 2023 41 | Jul 2023 | 41 |
Aug 2023 42 | Aug 2023 | 42 |
Nov 2023 48 | Nov 2023 | 48 |
Apr 2024 39 | Apr 2024 | 39 |
Oct 2024 37 | Oct 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crowe NPS by Gender
Crowe 's NPS was rated 50 by Male customers on Comparably.
Male
50
Crowe 's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
N/A
Crowe 's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Crowe NPS by Ethnicity
Crowe 's NPS was rated 67 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Crowe NPS by Usage
Crowe 's NPS was rated 0 points by customers who have used Crowe 's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Crowe Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Crowe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crowe Customer Loyalty Score by Gender
Crowe 's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Crowe .
Male
78%
Yes
Female
N/A
Yes
Crowe Customer Loyalty Score by Ethnicity
Crowe 's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Crowe .
100
out of 100
Hispanic or Latino
Crowe Customer Loyalty Score by Usage
Crowe 's Customer Loyalty score was rated 70% by customers who have used Crowe 's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Crowe Product Quality
4/5
Crowe has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Crowe Product Information
Crowe ’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.crowe.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Crowe Product Quality
Crowe 's Product Quality score was rated highest by Hispanic or Latino customers.
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Ranked Crowe Product Quality the Highest
Crowe Product Quality Score by Gender
Crowe 's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Crowe .
Male
4.1/5
Female
N/A
Crowe Product Quality Score by Ethnicity
Crowe 's Product Quality score was rated 4.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Crowe .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Crowe Product Quality Score by Usage
Crowe 's Product Quality score was rated 4.1 stars by customers who have used Crowe 's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Crowe Pricing
Crowe ROI & Value For Money
4.1/5
Crowe has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Crowe ROI
Crowe 's ROI score was rated highest by Hispanic or Latino customers.
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Ranked Crowe ROI the Highest
Crowe ROI Score by Gender
Crowe 's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Crowe .
Male
4.2/5
Female
N/A
Crowe ROI Score by Ethnicity
Crowe 's ROI score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Crowe .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Crowe ROI Score by Usage
Crowe 's ROI score was rated 3.6 stars by customers who have used Crowe 's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Crowe Customer Satisfaction (CSAT)
Crowe Customer Satisfaction (CSAT) Score
79 / 100
Crowe has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
35%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Crowe Customer Satisfaction
Crowe 's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Crowe's Customer Satisfaction.
Ranked Crowe Customer Satisfaction the Highest
Crowe Customer Satisfaction Score by Gender
Crowe 's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Crowe .
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Crowe Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Crowe's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Crowe .
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Crowe Customer Satisfaction Score by Usage
Crowe 's Customer Satisfaction score was rated 100 points by customers who have used Crowe 's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Crowe Customer Service
4.3/5
Crowe has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Crowe 's Customer Service
Address
225 West Wacker Drive, Chicago, IL 60606
Website
http://www.crowe.com
Phone Number
+1-312-899-7000
Crowe 's Social Links
Quick Insights into Crowe Customer Service
Crowe 's Customer Service score was rated highest by Hispanic or Latino customers.
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Ranked Crowe Customer Service the Highest
Crowe Customer Service Score by Gender
Crowe 's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Crowe .
Male
4.2/5
Female
N/A
Crowe Customer Service Score by Ethnicity
Crowe 's Customer Service score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Crowe .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Crowe Customer Service Score by Usage
Crowe 's Customer Service score was rated 4.5 stars by customers who have used Crowe 's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Crowe as an Employer
4.5/5
Crowe has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crowe scored a 37 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Crowe would recommend the brand to a friend. ENPS measures how likely Crowe employees would recommend working at Crowe to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 51% | Promoters |
|---|---|
| 36% | Passive |
| 13% | Detractors |
