67
NPS
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Crowell & Moring
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About Crowell & Moring's Brand
Crowell & Moring is an international law firm headquartered in Washington, D.C.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Crowell & Moring CMO
Crowell & Moring NPS
Crowell & Moring's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Crowell & Moring's customers would recommend using the product based on a scale of -100 to 100.
Crowell & Moring Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Crowell & Moring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
May 2024 66 | May 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crowell & Moring Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crowell & Moring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crowell & Moring Product Quality
4.1/5
Crowell & Moring has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Crowell & Moring's overall Product Quality score rated by its users and customers.
Crowell & Moring Product Information
Crowell & Moring’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.crowell.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Government & Legal
Small Business Services
Crowell & Moring Pricing
Crowell & Moring ROI & Value For Money
4.1/5
Crowell & Moring has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Crowell & Moring Customer Satisfaction (CSAT)
Crowell & Moring Customer Satisfaction (CSAT) Score
100 / 100
Crowell & Moring has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crowell & Moring Customer Service
5/5
Crowell & Moring has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Crowell & Moring's Customer Service
Address
1001 Pennsylvania Avenue, N.W., Washington, DC 20004-2595
Website
http://www.crowell.com
Phone Number
202-624-2500
Crowell & Moring as an Employer
4.5/5
Crowell & Moring has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crowell & Moring scored a 67 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Crowell & Moring would recommend the brand to a friend. ENPS measures how likely Crowell & Moring employees would recommend working at Crowell & Moring to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
