-100
NPS
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Crown
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About Crown's Brand
Crown Partners is an eBusiness company that delivers commerce, content, customer experience and digital messaging and solutions.
Brand at a Glance
2.5/5
Product Quality
1.5/5
Pricing
Crown NPS
Crown's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Crown's customers would recommend using the product based on a scale of -100 to 100.
Crown Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Crown NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crown Product Quality
2.5/5
Crown has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Crown Product Information
Crown’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.crownpartners.com
- Company Size
- 51-200 Employees
Industry
Tech
Small Business Services
Crown Pricing
Crown ROI & Value For Money
1.5/5
Crown has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Crown Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crown as an Employer
2.6/5
Crown has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Crown scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Crown would recommend the brand to a friend. ENPS measures how likely Crown employees would recommend working at Crown to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 13% | Promoters |
|---|---|
| 34% | Passive |
| 53% | Detractors |
