-28
NPS
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Crown Bioscience
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About Crown Bioscience's Brand
Crown Bioscience provides drug discovery solutions to pharmaceutical companies for cancer and metabolic diseases.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Crown Bioscience NPS
Crown Bioscience's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Crown Bioscience's customers would recommend using the product based on a scale of -100 to 100.
Crown Bioscience Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Crown Bioscience NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 66 | Apr 2022 | 66 |
May 2022 25 | May 2022 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2023 -17 | Sep 2023 | -17 |
May 2024 -29 | May 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crown Bioscience Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Crown Bioscience users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crown Bioscience Product Quality
4.1/5
Crown Bioscience has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Crown Bioscience's overall Product Quality score rated by its users and customers.
Crown Bioscience Product Information
Crown Bioscience’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.crownbio.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Crown Bioscience Pricing
Crown Bioscience ROI & Value For Money
3.7/5
Crown Bioscience has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Crown Bioscience Customer Satisfaction (CSAT)
Crown Bioscience Customer Satisfaction (CSAT) Score
83 / 100
Crown Bioscience has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crown Bioscience Customer Service
4/5
Crown Bioscience has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Crown Bioscience's Customer Service
Address
3003 Bunker Hill Lane Ste 104, Santa Clara, CA
Website
http://www.crownbio.com
Phone Number
(855)827-6968
Crown Bioscience as an Employer
2.9/5
Crown Bioscience has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Crown Bioscience scored a -28 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Crown Bioscience would recommend the brand to a friend. ENPS measures how likely Crown Bioscience employees would recommend working at Crown Bioscience to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
