60
NPS
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Crown Holdings
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About Crown Holdings' Brand
Crown is proud to be the leader in metal packaging technology. With operations in 41 countries employing over 21,900 people and net sales
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Crown Holdings NPS
Crown Holdings's Net Promoter Score (NPS) is a 60 with 70% Promoters, 20% Passives, and 10% Detractors. Net Promoter Score tracks whether Crown Holdings's customers would recommend using the product based on a scale of -100 to 100.
Crown Holdings Overall NPS
| 70% | Promoters |
|---|---|
| 20% | Passives |
| 10% | Detractors |
Crown Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Oct 2023 80 | Oct 2023 | 80 |
Apr 2024 66 | Apr 2024 | 66 |
Jul 2024 71 | Jul 2024 | 71 |
Oct 2024 50 | Oct 2024 | 50 |
Mar 2025 55 | Mar 2025 | 55 |
Dec 2025 60 | Dec 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crown Holdings Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Crown Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crown Holdings Product Quality
4.1/5
Crown Holdings has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Crown Holdings Product Information
Crown Holdings’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://crowncork.com
- Company Size
- 10,000+ Employees
Industry
Productivity
Travel
Crown Holdings Pricing
Crown Holdings ROI & Value For Money
4/5
Crown Holdings has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Crown Holdings Customer Satisfaction (CSAT)
Crown Holdings Customer Satisfaction (CSAT) Score
87 / 100
Crown Holdings has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crown Holdings Customer Service
3.8/5
Crown Holdings has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Crown Holdings's Customer Service
Address
One Crown Way, Philadelphia, PA
Website
http://crowncork.com
Phone Number
215-698-5100
Crown Holdings as an Employer
4.6/5
Crown Holdings has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crown Holdings scored a 60 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Crown Holdings would recommend the brand to a friend. ENPS measures how likely Crown Holdings employees would recommend working at Crown Holdings to a friend.
Net Promoter Score
60
NPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
