100
NPS
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Crown Equipment Corporation
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About Crown Equipment Corporation's Brand
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology supported by superior after-sales service. Crown’s business philosophy utilises vertically integrated processes to design, manufacture and distribute forward-thinking innovative solutions that improve customers’ productivity and operating efficiency. Crown develops, produces and sells a broad range of forklifts, as well as automation and fleet management technologies.The company’s global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Germany, Australia, China and Singapore. Its employees number more than 14,000 worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries.The UK sales and service operation is headquartered in Basingstoke with regional centres strategically located in Warrington and Glasgow and a dealer support network for Northern Ireland base at Newtownabbey.To learn more about Crown’s ideas for helping customers advance the productivity of their operations, visit www.crown.com
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Crown Equipment Corporation NPS
Crown Equipment Corporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Crown Equipment Corporation's customers would recommend using the product based on a scale of -100 to 100.
Crown Equipment Corporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Crown Equipment Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crown Equipment Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Crown Equipment Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crown Equipment Corporation Product Quality
5/5
Crown Equipment Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crown Equipment Corporation's overall Product Quality score rated by its users and customers.
Crown Equipment Corporation Product Information
Crown Equipment Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.crown.com
- Company Size
- 10,000+ Employees
Industry
Tech
Crown Equipment Corporation Pricing
Crown Equipment Corporation ROI & Value For Money
4.5/5
Crown Equipment Corporation has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Crown Equipment Corporation Customer Satisfaction (CSAT)
Crown Equipment Corporation Customer Satisfaction (CSAT) Score
100 / 100
Crown Equipment Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crown Equipment Corporation Customer Service
4.5/5
Crown Equipment Corporation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crown Equipment Corporation's overall Customer Service score rated by its users and customers.
About Crown Equipment Corporation's Customer Service
Address
Rutherford Road, Basingstoke, Hampshire, RG24 8DP United Kingdom
Website
http://www.crown.com
Crown Equipment Corporation as an Employer
Consumer vs. Employees
Crown Equipment Corporation scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Crown Equipment Corporation would recommend the brand to a friend. ENPS measures how likely Crown Equipment Corporation employees would recommend working at Crown Equipment Corporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
