9
NPS
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Crowne Plaza Hotels & Resorts
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About Crowne Plaza Hotels & Resorts' Brand
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Crowne Plaza Hotels & Resorts NPS
Crowne Plaza Hotels & Resorts's Net Promoter Score (NPS) is a 9 with 38% Promoters, 33% Passives, and 29% Detractors. Net Promoter Score tracks whether Crowne Plaza Hotels & Resorts's customers would recommend using the product based on a scale of -100 to 100.
Crowne Plaza Hotels & Resorts Overall NPS
| 38% | Promoters |
|---|---|
| 33% | Passives |
| 29% | Detractors |
Crowne Plaza Hotels & Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 50 | Oct 2021 | 50 |
Jan 2022 44 | Jan 2022 | 44 |
Feb 2022 40 | Feb 2022 | 40 |
May 2022 45 | May 2022 | 45 |
Jul 2022 34 | Jul 2022 | 34 |
Aug 2022 23 | Aug 2022 | 23 |
Oct 2022 26 | Oct 2022 | 26 |
Apr 2023 18 | Apr 2023 | 18 |
Sep 2023 15 | Sep 2023 | 15 |
May 2024 9 | May 2024 | 9 |
Jun 2024 5 | Jun 2024 | 5 |
Jul 2025 10 | Jul 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crowne Plaza Hotels & Resorts NPS by Gender
Crowne Plaza Hotels & Resorts's NPS was rated 0 by Male customers on Comparably.
Male
0
Crowne Plaza Hotels & Resorts's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Crowne Plaza Hotels & Resorts's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Crowne Plaza Hotels & Resorts Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Crowne Plaza Hotels & Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crowne Plaza Hotels & Resorts Customer Loyalty Score by Gender
Crowne Plaza Hotels & Resorts's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Crowne Plaza Hotels & Resorts Product Quality
3.7/5
Crowne Plaza Hotels & Resorts has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Crowne Plaza Hotels & Resorts Product Information
Crowne Plaza Hotels & Resorts’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.crowneplaza.com/
Quick Insights into Crowne Plaza Hotels & Resorts Product Quality
Crowne Plaza Hotels & Resorts's Product Quality score was rated highest by Male customers.
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Ranked Crowne Plaza Hotels & Resorts Product Quality the Highest
Crowne Plaza Hotels & Resorts Product Quality Score by Gender
Crowne Plaza Hotels & Resorts's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Crowne Plaza Hotels & Resorts.
Male
3.7/5
Female
N/A
Crowne Plaza Hotels & Resorts Pricing
Crowne Plaza Hotels & Resorts ROI & Value For Money
3.3/5
Crowne Plaza Hotels & Resorts has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Crowne Plaza Hotels & Resorts ROI
Crowne Plaza Hotels & Resorts's ROI score was rated highest by Male customers.
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Ranked Crowne Plaza Hotels & Resorts ROI the Highest
Crowne Plaza Hotels & Resorts ROI Score by Gender
Crowne Plaza Hotels & Resorts's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Crowne Plaza Hotels & Resorts Customer Satisfaction (CSAT)
Crowne Plaza Hotels & Resorts Customer Satisfaction (CSAT) Score
77 / 100
Crowne Plaza Hotels & Resorts has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
62%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crowne Plaza Hotels & Resorts Customer Service
3.5/5
Crowne Plaza Hotels & Resorts has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Crowne Plaza Hotels & Resorts's Customer Service
Website
https://www.crowneplaza.com/
Quick Insights into Crowne Plaza Hotels & Resorts Customer Service
Crowne Plaza Hotels & Resorts's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Crowne Plaza Hotels & Resorts' Customer Service score.
Ranked Crowne Plaza Hotels & Resorts Customer Service the Highest
Crowne Plaza Hotels & Resorts Customer Service Score by Gender
Crowne Plaza Hotels & Resorts's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Crowne Plaza Hotels & Resorts.
Male
3.7/5
Female
N/A
Crowne Plaza Hotels & Resorts as an Employer
Consumer vs. Employees
Crowne Plaza Hotels & Resorts scored a 9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Crowne Plaza Hotels & Resorts would recommend the brand to a friend. ENPS measures how likely Crowne Plaza Hotels & Resorts employees would recommend working at Crowne Plaza Hotels & Resorts to a friend.
Net Promoter Score
9
NPS Score
| 38% | Promoters |
|---|---|
| 33% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
